Kalyan Chakravarthi

Experienced IT Professional with 9 years in diverse roles including Product Owner, Business System Analyst, and QA Test Lead. Proven track record in translating strategic plans into refined system features, driving growth and addressing specific needs. Skilled communicator and multitasker, known for an organized and meticulous approach. Led cross-functional teams through development and testing cycles, consistently delivering top-tier products meeting stakeholder expectations.

Developed and implemented a product strategy to integrate the information from Telecommunication Client’s smart home security providers and business customers into the internal customer support application. This led to a 6.5% increase in annual revenue within three quarters.

Created a roadmap for product improvements, incorporating customer TV packaging and streaming information into the client’s internal customer support application to resolve the TV support issues remotely. This led to a 27.5% increase in customer satisfaction and a 50% reduction in churn rate within 6 months.

Successfully spearheaded 7-8 major product enhancement releases for Internet, TV, Home Phone, and Smart Home Security services by enhancing remote troubleshooting features in the client’s internal support application. Achieved a 15% reduction in customer-reported issues within 6 months.

Led successful migration of on-premises client’s internal customer support application to Google Cloud, ensuring seamless transition and optimizing performance based on key metrics for end-user satisfaction.

Successfully managed budgets ranging from $25K to $1.4M, optimizing financial plans and resource allocation. This resulted in a significant 15% cost savings, contributing to the efficient delivery of high-quality products.

Guided feature prioritization using user feedback and ROI, leading to a 16.7% improvement in on-time delivery. Consistently achieved 6-7 features per sprint, surpassing previous benchmarks by 29%.

Advocated for agile methodologies, empowering the team to be cross-functional and independent. Delivered a 33% velocity boost, 28% faster time-to-market, 10% enhanced development efficiency, and a 23% rise in overall user experience metrics.

Led the refinement of functional user stories, reducing development time by 21.59% and elevating team productivity. Resulted in the delivery of higher-quality features with fewer post-release issues.

Guided a cross-functional Agile team, ensuring cohesion of diverse expertise for effective project outcomes. Applied Agile methodologies to foster collaboration, innovation, and adaptability, resulting in timely delivery of high-quality results.
 

Bachelor of Technology: Mechanical Engineering, 05/2014
Jawaharlal Nehru Technological University, Kakinada, Andhra Pradesh, India