Kalyan Chakravarthi

Developed and implemented a product strategy to integrate the information from Telecommunication Client’s smart home security providers and business customers into the internal customer support application. This led to a 6.5% increase in annual revenue within three quarters.

Created a roadmap for product improvements, incorporating customer TV packaging and streaming information into the client’s internal customer support application to resolve the TV support issues remotely. This led to a 27.5% increase in customer satisfaction and a 50% reduction in churn rate within 6 months.

Successfully spearheaded 7-8 major product enhancement releases for Internet, TV, Home Phone, and Smart Home Security services by enhancing remote troubleshooting features in the client’s internal support application. Achieved a 15% reduction in customer-reported issues within 6 months.

Led successful migration of on-premises client’s internal customer support application to Google Cloud, ensuring seamless transition and optimizing performance based on key metrics for end-user satisfaction.

Successfully managed budgets ranging from $25K to $1.4M, optimizing financial plans and resource allocation. This resulted in a significant 15% cost savings, contributing to the efficient delivery of high-quality products.

Guided feature prioritization using user feedback and ROI, leading to a 16.7% improvement in on-time delivery. Consistently achieved 6-7 features per sprint, surpassing previous benchmarks by 29%.

Advocated for agile methodologies, empowering the team to be cross-functional and independent. Delivered a 33% velocity boost, 28% faster time-to-market, 10% enhanced development efficiency, and a 23% rise in overall user experience metrics.

Led the refinement of functional user stories, reducing development time by 21.59% and elevating team productivity. Resulted in the delivery of higher-quality features with fewer post-release issues.

Guided a cross-functional Agile team, ensuring cohesion of diverse expertise for effective project outcomes. Applied Agile methodologies to foster collaboration, innovation, and adaptability, resulting in timely delivery of high-quality results.
 

Bachelor of Technology: Mechanical Engineering, 05/2014
Jawaharlal Nehru Technological University, Kakinada, Andhra Pradesh, India