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Karanbeer Madaan

Karanbeer Madaan

Application Support Analyst

Services provided: IT Support , Technical Support / Help Desk (Hardware / Software)

Technology / Internet

Markham, Ontario
$35 / hour
Approximate rate

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About Karanbeer Madaan:

  • An IT professional with 4+ years of significant experience in software development & support of software applications. Experience in providing support to Applications, handling any escalation tickets and maintaining SLA’s.

Experience

  • Acted a point of contact to the various developers and support them with any queries.
  • Skilled in debugging ansible playbooks issues and ensuring the smooth execution process.
  • Monitored and maintained Kubernetes clusters using Grafana, improving and optimizing system performance.
  • Assisted and worked on periodic releases of different applications.
  • Proactively conducted RCA to identify the issues and implemented solutions to avoid ansible playbook errors.
  • Helped debugging issues before deployment to production

Education

  • Post Graduate Certificate in Cyber Security| Centennial CollegeOntario, CANADA |2019-2020

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