Karim Damerje

I am a results-driven Senior Strategy Manager at Arctic AI, a consultancy that builds custom AI solutions for clients across Canada. I specialize in driving strategic growth initiatives and managing client delivery projects. My mission is to leverage AI and technology to create competitive advantage and innovation for organizations in diverse industries, such as private equity, healthcare, government, and manufacturing.

I have successfully opened a new market in Eastern Canada, establishing a strong presence and driving business growth in the region. I lead the growth and development of client relationships, ensuring exceptional service delivery and satisfaction. I collaborate closely with senior leadership to define the company's overall AI vision and strategy, aligning with the industry trends and client needs. I manage high-value accounts, leveraging industry knowledge to identify opportunities where AI and technology can add significant value. I develop and execute comprehensive sales strategies to penetrate new geographies and industries, effectively positioning the consultancy as a leading AI solutions provider. I am a strategic growth and client delivery expert, committed to driving growth and innovation with custom AI solutions.

Senior Account and Strategy Manager

Arctic AI
December 2022 - Present

• Drive strategic growth initiatives for Arctic, focusing on building custom AI and tech solutions for clients across Canada, with a proven track record of managing high-value accounts in private equity, healthcare, government, and manufacturing.
• Successfully manage accounts exceeding one million dollars, consistently delivering on client expectations and maintaining high customer retention rates.
• Work consultatively with executive-level clients, leveraging deep industry knowledge and expertise to identify opportunities where AI and technology can add significant value to their business.
• Act as the primary point of contact for key clients, responsible for building and maintaining long-term relationships, identifying opportunities, and achieving revenue targets.
• Conduct comprehensive account planning and forecasting, develop account growth strategies, and oversee the execution of account plans to meet revenue and profitability goals.
• Conduct regular business reviews with clients, presenting performance metrics, identifying areas for improvement, and implementing strategic initiatives to drive client satisfaction and retention.
• Conduct client presentations and engage in strategic discussions to understand client challenges, articulate the value proposition, and propose tailored AI solutions.
• Build and nurture long-term relationships with key decision-makers and stakeholders, acting as a trusted advisor throughout the sales cycle.
• Drive business expansion by identifying and targeting new territories and industries, implementing effective sales strategies to penetrate markets and acquire new clients.
• Successfully opened a new market in Eastern Canada, establishing a presence and driving business growth in the region. Travel to establish brand visibility, and win new business.

Client Delivery Manager

Arctic AI (Formerly known as Filament AI) 
November 2021 - December 2022

• Delivered excellent client service by establishing goals and implementation plans with internal and external teams, achieving high quality deliverables within expected timeframes and budget.
• Owned the full scope of project management activities, including project planning, execution, monitoring, and closing.
• Identified key growth opportunities and priorities for clients, leading scoping and planning sessions, and implementing technology and AI to add value to business operations and processes.
• Consulted clients on industry best practices, guiding and assisting them in implementing tech for continuous improvement.
• Owned accounts of upwards of 1 million CAD in healthcare, finance, government and manufacturing.
• Led and drafted Statements of Work (SOWs), project scopes and objectives, and technical requirements analysis, on projects with varying complexity.
• Served as the primary account and project owner for clients, establishing strong relationships and providing exceptional customer service.

Market Development Manager

Canadian German Chamber of Industry and Commerce 
July 2018 - November 2021

• Initiated, developed, and implemented high-level investment and market development projects, working collaboratively and managing costs, schedules and performance.
• Managed numerous project and program streams for public and private sector clients.
• Worked closely with clients on their requirements, evaluating current and future market trends to identify growth and revenue opportunities.
• Managed and ran corporate projects within strict timeframes and requirements, working closely with senior and C-level leaders in industry.
• Represented numerous corporate clients Canada-wide, increasing their sales, footprint and growth.
• Led clients on cross-continent business development missions, throughout Canada and Europe, acting as the main point of contact and initiator for their requirements. Single-handedly brought in 73.5% of total profit in my department in 2019.

Google

Google Project Management Certificate February 2023 - Credential

Toronto Metropolitan University

Graduate Certificate in Business Management August 2021

Toronto Metropolitan University

Graduate Certificate in Entering Foreign Markets June 2020

Carleton University - Ottawa, ON

Bachelor's Degree in Biology June 2014