Karla Paola Torres

Being able to develop in a competitive organization, to achieve optimal development of the knowledge acquired and forge my skills through teamwork as well as individually in all areas. Currently pursuing Business Administration Diploma at ILAC International College with the purpose of being prepare to apply the experience gained throught this path in Canada.

CONCENTRIX COMPANY Permanent Full-Time ~ 1 year, 1 month (Sep 2021, Oct 2022)

• Sales Advisor 

Listen carefully to the needs and concerns of customers; for the opportunity to establish a good relationship with the client.
-Answer billing questions by speaking through customer account components.
-Prepare complete and accurate work, including proper annotation of accounts as needed.
-Maintain extensive knowledge of products and procedures to provide appropriate sales assistance.

• Trainer

Responsible for delivering client-focused training to address the new hire, product update, and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best-in-class service and delivery.

Pursuing Business Administration Diploma at ILAC International College, located in Toronto, Canada.