Karthika Venugopal

Experienced IT Support Specialist adept at problem-solving and dedicated to exceptional customer service. With a Bachelor's in Computer Science and 2 years as a Program Assistant, I bring strong communication skills and proficiency in Python, SQL, and AWS. Skilled in troubleshooting and collaborating effectively, ensuring seamless IT operations. Passionate about staying current with technological advancements, I thrive in delivering impactful solutions while supporting internal clients.

• Troubleshoot and resolve hardware and software issues for end-users
• Install and configure software applications and updates
• Manage user accounts and permissions in Active Directory
• Provide technical support for remote users via phone and email
• Monitor and maintain network infrastructure, including switches and routers
• Conduct regular backups and disaster recovery testing
• Collaborate with other IT teams to implement new technologies and systems
• Conduct security audits and implement security measures to protect against cyber threats
• Train end-users on new software and hardware systems
• Maintain inventory of hardware and software assets and order new equipment as needed                                                                                                                                        

1. Computer System Technician  (Co-op Stream), Humber College, Etobicoke, ON(Jan2022- Apr2024)
2. Graphic Designing Certification, Arena Animation, India(Oct 2016- Sep 2018)
3. Bachelor's Degree in Computer Science, National College, India(April 2013- April 2016)