beBee background
Professionals
>
Stoney Creek
Kashif Khan

Kashif Khan

Manager Customer Support

Customer Service / Support

Stoney Creek, Ontario

Social

About Kashif Khan:

Solutions-orientated Technical Manager showcasing years of experience developing and implementing complex infrastructures and technical solutions for industryleaders. High expertise in the design, installation and configuration of network systems to drive company growth and technical innovation. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.

Experience

  • Manages a Customer Supportteam consisting of Technical and Integration Support Specialists with a customer-centric mindset.
  • Led processimprovement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Conducted trainingand mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.

Education

  • University of Bradford, UK Masters in Software Engineering Completed in 2004

 

  • Hajvery University, Pakistan Bachelor in Computer Science Completed in 2001

Professionals in the same Customer Service / Support sector as Kashif Khan

Professionals from different sectors near Stoney Creek, Ontario

Other users who are called Kashif

Jobs near Stoney Creek, Ontario

  • Work in company

    Customer Support Specialist

    Acclaim Health

    We are seeking a Customer Support Specialist to join our team at Acclaim Health in Oakville, ON LL M. · ...

    Oakville, ON LL M

    1 month ago

  • Work in company

    Account Manager And Customer Support

    cThings Limited

    This is a full-time Account Manager and Customer Support role based in Cambridge, ON. · This account manager will manage client accounts providing exceptional customer support building strong client relationships addressing inquiries ensuring customer satisfaction. · Manage clien ...

    Cambridge

    6 days ago

  • Work in company

    Customer Support Agent

    LifeLabs Medical Laboratory Services

    We know that behind every lab requisition sample being tested or investment in technology is an individual and their family counting on us. · Communicates results from testing to health care providers through faxing inbound calls · Conducts Requests for Action for additional tes ...

    Mississauga

    1 month ago