Katerine Levagood

I am bilingual fluent in English and Spanish, with over 10 years of experience in administrative roles including secretary, receptionist, and customer service. I also bring hands-on experience in warehouse and logistics operations, giving me a well-rounded understanding of both front-line and back-end processes. My background has strengthened my computer proficiency and helped me develop key strengths such as multitasking, organization, time management, attention to detail, and problem solving. I take pride in delivering excellent customer service by listening closely, communicating clearly, and creating positive experiences. I am responsible, dependable, and committed to doing quality work I can stand behind. I work well in fast-paced environments and value being a reliable team player who supports others to meet shared goals.

Operations Supervisor – Canterbury Coffee Corporation (2023–2025)

Lead daily warehouse operations, supervising staff, optimizing workflows, and ensuring compliance with safety and company standards. Track KPIs, implement process improvements, and act as the key link between frontline teams and management to drive efficiency and continuous improvement.

Shipping & Receiving – Canterbury Coffee Corporation (2021–2023)

Coordinated inbound and outbound shipments, prepared documentation, inspected goods, and maintained accurate records. Operated forklifts to load, unload, and store inventory while ensuring accuracy, safety, and timely order fulfillment.

Sales Advisor (Chat Support) – Accedo (2017–2019)

Delivered real-time customer support and sales guidance via chat, helping customers with product inquiries, orders, returns, and technical issues. Built strong customer relationships by offering tailored solutions and maintaining high satisfaction.

Bilingual operations professional with over 10 years of progressive experience in logistics, warehouse management, and customer service. Currently an Operations Supervisor at Canterbury Coffee, overseeing frontline staff, optimizing workflows, and ensuring compliance with safety and quality standards. Skilled in shipping and receiving, inventory control, and ERP systems (Microsoft Dynamics 365), with hands-on expertise in forklift operation and warehouse equipment. Certified in Transportation & Inventory Management, Forklift Operation, and First Aid, with a foundation in administration and advanced English studies. Known for strong leadership, process improvement, and communication skills, bringing a balance of operational efficiency and customer-focused service in fast-paced environments.