Kateryna Izhykova

Greeting Dear colleague!

I am a professional with 16 years of tourist and service industry experience in Europe and Asia. With a global mind set, I have traveled widely to the top 30 destinations, leveraging my education and fluency in two languages to build contacts, negotiate contracts, advise clients, and provide outstanding service and support to my business customers.

WORK EXPERIENCES 

Volvo of Toronto                                                                 October 2022 – April 2023

Reception                                                                                                                Toronto, ON

• Greeted clients and consistently provided friendly knowledgeable assistance. 
• Fielded telephone enquiries from clients and vendors including prepayment management. 
• Organized and scheduled office meetings and client appointments. 
• Gained highly developed customer service and interpersonal skills.  

C & L TRAVEL                                                                       January 2013 – February 2022 Tourism Manager                                                                                       Kiev, Ukraine 

• Co-owner and manager of family-owned tourism agency. 
• Prepared tourism programs for clients including booking tours, air travel and hotels based on client preferences.
• Surveyed, analyzed and sourced tourist destinations in Dubai, Turkey, Egypt, Thailand, Maldives, Sri Lanka and the Mediterranean.
• Built lasting relationships with clients, proudly growing business base to 450+ VIP clients around the world. 
• Developed strong relationships with prominent hotels and negotiated preferred prices for clients. 

SKILLS PROFILE

• Dedicated and responsible employee, an excellent brand ambassador. 
• Excellent organization and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision. 
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills with positive energy.
• High stress tolerance with a balanced approach to solving problems. 

EDUCATION 

Lyceum Languages and Tourism, Kiev 2002-2004

Five year program -Economics, Organization Management

Economic Institute of Management  
Kiev, Ukraine 
2004-2009