Brampton, Ontario

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engineering Freelancer

About me:

Results-driven and offering 18 years in achieving positive human resources results for companies. Articulate negotiator skillful in supporting competitive company growth by securing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Forward-thinking, proficient in hiring, developing, and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolves issues quickly.


  • Doctor of Philosophy Industrial Psychology & Organizational Behaviour 1995 – 1998  University of Delhi, India
  • Post Graduate Diploma in HRM                                                      1995 – 1997 Indira Gandhi National Open University, Delhi, India
  • Masters in Psychology                                                                        1993 – 1995  University of Delhi, India


Nordia Inc. , Canada

Telephone support, Covid Vaccination (Ontario campaign)    3/2021 – till date

  • Providing telephone assistance to citizens regarding online appointment scheduling for vaccination.
  • Assisting the citizens by answering some basic questions related to COVID-19
  • Supporting citizens by resolving issues and managing customer relations.

HGS Global Solutions, Canada       

Customer Service Associate                                 11/2020 – 1/2021

  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations.
  • Helped an average of 50 customers every day by approaching conversations with a positive attitude and focus on customer satisfaction.

Institute of Information technology & Management, New Delhi, India

Senior Administrator & Course Instructor                             07/2013 – 3/2020    

  •  Utilized strong leadership and administrative abilities to maintain smooth office operations.
  • Responded to, researched, and resolved issues from internal staff, external department, and customers.
  • Directed hiring and recruitment of personnel of all departments.
  • Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
  • Advised students throughout the admission process and assisted with questions and concerns about completing and submitting specific forms and documents.
  • Organizing career counseling sessions and dealing with the problems related to training and development.
  • Taught students in the areas of global business management, human resource management, strategic management process, training & development, marketing research.

M/s Shrink Specialists, New Delhi, India

Senior HR Administrator & Recruiter                   06/2006 – 0/6/2013

  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Devised hiring and recruitment policies for the company.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provide onboarding and training for new employees.
  • Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
  • Develop succession plans and promotion paths for all staff.
  • Partnered with management to establish workplace safety curriculum for training and development purposes.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.

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