Kaysee Kevin Burke

• With more than 10 years’ experience providing customer service in high-volume, dynamic environments, I have honed my ability to anticipate client needs, solve problems efficiently, and deliver exceptional service.
• Demonstrated excellent verbal, written, and interpersonal communication skills when engaging with staff and customers, leading to effective and productive working relationships.
• Led staff training initiatives, which significantly improved customer satisfaction surveys, service consistency, and customer retention.
• Demonstrates proactive initiative and versatility, with proven organizational abilities and a strong work ethic
• Conducted daily data quality assessments to ensure the accuracy and effectiveness of the business plan

REGIONAL VISUAL ZONE MANAGER – CANADA WEST, Paradies Lagardere, Richmond, BC                                                                                                                                                                                   April2023 – April 2024

• Managed the shift from traditional merchandising practices to integrated cross-merchandising strategies
• Developed comprehensive plans for store layouts, category placement, and merchandising designs across multiple retail locations
• Oversaw the development and logistical execution of signage, fixtures, promotional activities, and the opening and closing of retail stores

STORE MANAGER, Hugo Boss Canada, Richmond, BC                                                                                             November 2020 – April 2023

• Formulated and implemented marketing strategies and business plans to drive store sales growth
• Led the training of associates in customer service, product knowledge, and overall professional development
• Provided profitable support to businesses that were closed during the pandemic, ensuring their survival and contributing to their eventual recovery

PROPRIETOR, KG Voice Studio, Taguig, Metro Manila, Philippines                                                                                                                                                                                         May 2018 – May 2020

• Oversaw the studio's requirements across marketing, sales, and operations
• Designed tailored development plans for students and staff to enhance their professional skills

FRONT OF HOUSE MANAGER, UBC Schoolof Music, Vancouver, BC                                                                                                                                                                              September2015 – April 2018

• Oversaw ticketing, staffing, and logistical operations for events at the UBC Old Auditorium
• Expanded and enhanced the Concession, leading to a threefold increase in sales in the first year and continued exponential growth in subsequent years

STORE MANAGER, Starbucks Canada, Richmond, BC                                                                                                 March 2017 – March 2018

• Oversaw operations at a busy Café/Drive-Thru, managing a team of over 20 baristas
• Spearheaded the development of staff training programs and the store's business plan, resulting in increased efficiency, enhanced customer satisfaction, and significant business growth
• Recognized and fulfilled customer needs by analyzing consumer patterns and recommending suitable products and services

ASSISTANT STORE MANAGER - OPERATIONS, Polo Ralph Lauren, Richmond, BC                                                                                                                                                                                 May 2016 – May 2017

• Managed daily operations across three departments, overseeing a team of 30+ staff members at a store with an annual volume of $12 million 
• Contributed to the comprehensive development of staff in the operations department, including visual merchandising, replenishment, and stock organization

MANAGER IN TRAINING, ZARA Canada, Richmond, BC                                                                                                                                                                              January 2015 – May 2016

• Progressed from a Fitting Room Associate to Lead Cashier, ultimately advancing to Manager in Training 
• Received training in the fundamentals of visual merchandising and led the creation of displays, execution of planograms, and other visual merchandising tasks, significantly enhancing store aesthetics and driving increased customer engagement and sales

MBA: Retail Business, Merchandising, and E-Commerce (2025), Udemy, Vancouver, BC

Marketing Psychology and Consumer Behavior, Udemy, Vancouver, BC

Shopper Marketing, Store Design, and Visual Merchandising, Udemy, Vancouver, BC

Mental Health First Aid, St. John’s Ambulance, Vancouver, BC

Project Management, Google University, Vancouver, BC

Store Design and Merchandising, Udemy, Vancouver, BC

Master in Opera Performance, University of British Columbia, Vancouver, BC

Bachelor in Opera Performance, University of British Columbia, Vancouver, BC