Keesha Gannon

• Highly motivated and team focused professional with a strong work ethic molded through 10 years of customer service and communication experience. Strong problem-solving skills, with expertise in interpersonal relations and first contact resolution.

Assisted customers with wants and needs.

• Managing any errors in shipment(s).

• Manager fitting room.

• Managed all visual standards and guidelines.

• Monitored the store inventory received and inventory that was sent to other locations.

• Responsible for counting tills at the end of the day.

• Managed daily shipment.

• Ensured orders & shipment invoice matched & is carefully analyzed.

• Shipping stations are organized & are fully stocked with the necessary materials needed.

• Assisted the retail store manager in planning and implementing strategies to attract customers* Tracked the progress of weekly, monthly, quarterly objectives while continuing to motivate staff to perform their best in ensuring we hit store revenue targets.

• Communicated with clients while discovering their needs in addition to handling any client complaints* Coached and supported new and existing sales associates.

• Created reports to analyze and interpret retail data such as but not limited to revenue, expenses and competition.

• Completes Weekly reports & metrics that are requested.

Secondary School

Monsignor Fraser College - Toronto, ON

2013 to 2016