Kevin Adam

Highly accomplished and versatile leader with extensive experience in technical program management, support readiness, and team management. Expertise in releasing cutting-edge software products, driving cross-functional collaboration, and exceeding customer expectations. Adept at building and maintaining strategic business relationships, managing escalations, and performing business reviews. Skilled in project management, process improvement, and quality management, resulting in superior operational efficiency and customer satisfaction. Strong leadership and mentoring abilities, coupled with a passion for developing high-performing teams. PMP, 2016.

Program & Project Management: 

• Technical Program Management 
• Engineering Support 
• Project Management 
• Agile & Waterfall Methodologies 

Product Development & Quality Assurance: 

• Product Marketing 
• Quality Engineering 
• Security Engineering 
• Product Release Interoperability & Upgrades 

Compliance & Support Services: 

• Legal Compliance 
• Global Support Services 
• Product Licensing and SKU Management 

Cross-Functional Collaboration & Methodologies: 

• Cross-Functional Team Collaboration 
• Agile Methodologies 
• Managing Remote Teams 

Open Source & CRM: 

• Open-Source Software Management 
• Customer Relationship Management (CRM) 

Data & Trend Analysis: 

• Reporting & Tracking 
• Data & Trend Analysis 

Change Management Communication & Influence: 

• Influencing & Communication 
• Presentation Skills 
• Negotiation 

People Management: 

• Internal Consulting 
• Performance Management 
• Recruitment & Selection 
• Supplier Management

1. Project Management Professional (PMP), Toronto, ON, 11/2016 
2. Introduction to Data Science for Big Data Analytics, Toronto, ON, 10/2016 
3. VMware Certified Associate - Data Center Virtualization, Burlington, ON, 10/2013 
4. Certified Support Manager, Boston, MA, 6/2007 
5. Windows Platform Support, Toronto, ON, 5/2002 
6. Windows NT Systems and Networks Certified Professional, Ottawa, ON, 2/1999 
7. Microcomputer Support Specialist, Ottawa, ON, 4/1994