About Kevin Adam:
Highly accomplished and versatile leader with extensive experience in technical program management, support readiness, and team management. Expertise in releasing cutting-edge software products, driving cross-functional collaboration, and exceeding customer expectations. Adept at building and maintaining strategic business relationships, managing escalations, and performing business reviews. Skilled in project management, process improvement, and quality management, resulting in superior operational efficiency and customer satisfaction. Strong leadership and mentoring abilities, coupled with a passion for developing high-performing teams. PMP, 2016.
Experience
Program & Project Management:
- Technical Program Management
- Engineering Support
- Project Management
- Agile & Waterfall Methodologies
Product Development & Quality Assurance:
- Product Marketing
- Quality Engineering
- Security Engineering
- Product Release Interoperability & Upgrades
Compliance & Support Services:
- Legal Compliance
- Global Support Services
- Product Licensing and SKU Management
Cross-Functional Collaboration & Methodologies:
- Cross-Functional Team Collaboration
- Agile Methodologies
- Managing Remote Teams
Open Source & CRM:
- Open-Source Software Management
- Customer Relationship Management (CRM)
Data & Trend Analysis:
- Reporting & Tracking
- Data & Trend Analysis
Change Management Communication & Influence:
- Influencing & Communication
- Presentation Skills
- Negotiation
People Management:
- Internal Consulting
- Performance Management
- Recruitment & Selection
- Supplier Management
Education
- Project Management Professional (PMP), Toronto, ON, 11/2016
- Introduction to Data Science for Big Data Analytics, Toronto, ON, 10/2016
- VMware Certified Associate - Data Center Virtualization, Burlington, ON, 10/2013
- Certified Support Manager, Boston, MA, 6/2007
- Windows Platform Support, Toronto, ON, 5/2002
- Windows NT Systems and Networks Certified Professional, Ottawa, ON, 2/1999
- Microcomputer Support Specialist, Ottawa, ON, 4/1994
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