Keyur Vagh

To obtain a position where I can apply my relevant skills to contribute to the success of the organization, while continuously learning and growing in a collaborative and innovative work environment

April 2020 – November 2022 

Customer Service Representative 

• Exxat Systems

 Role 

• Primary customer support to internal and external customers via email, calls, and in-person. • Customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Recommended products to customers, thoroughly explaining details. • Responded to customer requests for products, services, and company information. • Scheduled meetings and collected customer feedback and made process changes to exceed customer satisfaction goals. • Answered constant flow of customer calls with minimal wait times. • Offered advice and assistance to customers, paying attention to special needs or wants. • Developed community reputation through commitment to customer satisfaction and strong client relationships. • Exhibited high energy and professionalism when dealing with clients and staff. • Maintained customer satisfaction with quick and professional handling of product returns. • Handled employee hiring process and training methods. Trained 20+ entry level employees for CSR role. Achievements: Was asked to be an assistance manager because of my dedication to my work and my customer handling skills. But had to decline that proposal as I was applying for further education in Canada 

Feb 2019 – March 2020 Sales Associate 

• Zudio 

Role

 • Used customer service skills, basic sales techniques, and product knowledge to associate customers with the correct product and drive sales. • Provided outstanding customer service by greeting customers and welcomed them with a smile. • Generated sales by suggesting products and described benefits of merchandise. • Created the bond between customer and brand by delivering superior service and adapting brand stories to the retail setting. • Worked front counter, managed stocks and inventory checking, and other areas of the store. • Listened attentively to customer complaints or requests and resolved issues without need to escalate. • Worked on customer orders, return and refund requests at the cash register. • Worked with the colleagues to maintain stock and neatly organized store. • Attempted to meet the team and store sales goals by promoting store products. • Successfully managed the new product launch meetings, provided training sessions, and developed loss prevention techniques to follow. • Worked with sales manager to monitor marketing and sales operations. • Assisted in unpacking and examining incoming shipments and reported damage items to product owner. • Performed all functions regarding receiving, stock, and housekeeping related tasks. • Performed as a cross-functional team member to help the staff when required. Achievements: Awarded employee of the month within a year by achieving extraordinary growth and showcasing excellent interpersonal skills with clients.

Seneca college Toronto, ON 

International Business 

Currently pursuing