Kirti Tripathi

Customer service representative with two years of successful experience in providing outstanding customer care. Able to efficiently address questions and issues, give precise information, and guarantee general client pleasure. Able to multitask effectively and manage heavy call volumes while remaining professional and sympathetic. Strong problem-solving and communication skills; constantly provides individualised service to satisfy client needs.

As a customer service experience, I was involved in advertising experiential marketing products for events, forums, business meetings etc. My primary role was to understand the customers' needs and cater for them with the most innovative interactive products to enhance their business. I called our current customers and new prospects to introduce them to our new products and make them understand how they will benefit their business.

I have a Project Management degree from Georgian College, Barrie. My focus was mainly on expanding my level of thinking in a large aspect where I can see how to manage a project in a big or small firm. With this degree, I have understood organizational skills, adaptivity, time management and computer skills.