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Kishore Kondapaneni

Kishore Kondapaneni

IT help desk

Technology / Internet

Windsor, Ontario

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About Kishore Kondapaneni:

Confident and passionate graduate in Customer service offering 3.5 years of overall experience in Salesforce administration, Logistic and Customer Service. Expertise in handling customer related issues, meeting requirements and maintaining a positive environment within the team.

Experience

IT Help Desk Associate/ Technical support associate: Sutherland, Windsor (May 2022 - present)
• Maintains the UEM network of organization (Installation, maintenance, upgrade, Configuring system and applications)
• Troubleshooting the customer’s issues through salesforce ticketing.
• Collaborating with internal team by using Microsoft teams to help them out with the
issues, clearing queries of our cases.
• Remote desktop management, reviewing cx issues & creating follow-ups based on the
issues, Screen sharing with the customer for real time issues.
• If issues were new and unable to troubleshoot with the available product, escalating
the case to next level support or creating FER.
• Email communication, telephonic support with the customer for providing aid.
• WebEx communication with customers to solve the real time concerns of BlackBerry
applications.
• Resolving the issues through Jira, SFU, Coveo and BlackBerry Docs.
• Follow-up with the customer until issues were solved.

Education

MASTER’S IN COMPUTER APPLICATIONS, UNIVERSITY OF WINDSOR, CA

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