Kolade Rafiu Olanrewaju

Highly accomplished Guest Service Agent with over six years of experience in the hospitality industry. Proven expertise in delivering exceptional customer service, handling guest inquiries and complaints, processing reservations, and managing front desk operations. Proficient in cash handling, credit card transactions, and hotel property management systems. Adept at multitasking, problem-solving, and thriving in fast-paced environments. Strong commitment to creating a positive guest experience and ensuring customer satisfaction.

Professional Experience Summary

With over six years of experience in the hospitality and customer service sectors, I have developed a diverse skill set that includes guest services, event coordination, and facility maintenance. My most recent role as a Guest Service Agent at Residence Inn involved processing mobile check-ins, resolving credit card issues, and managing guest inquiries via phone and email. I also interned as an Event Ambassador with the Fanshawe Student Union, where I promoted events, coordinated activities, and engaged with students to enhance their campus experience.

Prior to these roles, I served as a Guest Service Agent at Sagem Guest House and Rourke Edge Hotels in Lagos, Nigeria. My responsibilities included booking reservations, registering guests, providing concierge services, and resolving minor complaints to ensure guest satisfaction. Additionally, I worked as a Team Member at Mr. Pretzels, where I gained experience in cash handling, food preparation, and customer interaction.

Relevant Educational Experience Summary

I hold a Post Graduate Certificate in Hospitality and Tourism Operations Management from Fanshawe College, London, Ontario, which I am set to complete in December 2024. This program has provided me with advanced knowledge and practical skills in hospitality management, customer service excellence, and operational efficiency. Additionally, I have a foundational degree from Lagos State University in Nigeria, which further solidified my understanding of hospitality and tourism principles.

My education has equipped me with comprehensive expertise in hospitality operations, including front desk management, event planning, and customer relations. The rigorous coursework and hands-on training have prepared me to handle the multifaceted challenges of the hospitality industry, ensuring a seamless and enjoyable experience for guests and patrons.