Kyle Santin

A motivated professional with a focus on Level 1 IT Support and a hardworking and focused employee with an enthusiasm for new technology and development. A proven track record of excellence in community engagement and am recognized for building and maintaining strong team relationships. I am self-motivated and have an attention to detail that cultivates adaptability and eagerness to deal with challenges. Experienced documentation control, vendor management, and contract management.

IT Technician/Marketing DirectorIT Technician/Marketing Director

Douglas Square Pet Clinic

I maintain the integrity of our medical and office equipment, by handling support requests for 12 workstations, 4 printers, and 2 X-ray machines.
• This has resulted in the repair of medical and office equipment in a timely manner during emergencies and unexpected errors.
• I have orchestrated and implemented crucial software and hardware updates across all team workstations that have sped up performance when using industry software.

As the clinic expands, I ensure the networking reaches the necessary devices to allow functionality where needed.
• I orchestrated a major network rewiring and server migration project that succeeded in optimizing our layout and building infrastructure.

As the clinic continues to introduce new medical equipment, I manage team training on new technological systems for all our team members.
• I have trained a team on the transition from physical to digital filing.
• I have trained a team on how to effectively use a full in-house lab suite for lab testing and created instructional documentation.

I spearheaded the creation of our online store.
• This has resulted in driving up our retail revenue by 10% within the first 30 days of completion. The online store has continued to grow as we continue to educate our customers on the ease of use and added value it brings to them.I maintain the integrity of our medical and office equipment, by handling support requests for 12 workstations, 4 printers, and 2 X-ray machines. • This has resulted in the repair of medical and office equipment in a timely manner during emergencies and unexpected errors. • I have orchestrated and implemented crucial software and hardware updates across all team workstations that have sped up performance when using industry software. As the clinic expands, I ensure the networking reaches the necessary devices to allow functionality where needed. • I orchestrated a major network rewiring and server migration project that succeeded in optimizing our layout and building infrastructure. As the clinic continues to introduce new medical equipment, I manage team training on new technological systems for all our team members. • I have trained a team on the transition from physical to digital filing. • I have trained a team on how to effectively use a full in-house lab suite for lab testing and created instructional documentation. I spearheaded the creation of our online store. • This has resulted in driving up our retail revenue by 10% within the first 30 days of completion. The online store has continued to grow as we continue to educate our customers on the ease of use and added value it brings to them.

Skills: IT Management · Document Management · Digital Marketing · Veterinary Client Education · Avimark

Southern Alberta Institute of Technology January 2019 - August 2021

Information Technology - Network Systems Major

• Technical Expertise: Server Management, Network Security and Monitoring, Storage Backup.
• Coding Languages: HTML, Javascript, CSS, Reach/React Native, Linux, .Net Framework, TCL
• Currently pursuing CCNA certification.