Laura Southwood
Restaurants / Food Service
Social Networks
Services offered
I am a dedicated and hardworking individual looking for employment in customer service or my field
Experience
IESO — Developmental Student, Operational Effectiveness
JANUARY 2023 – DECEMBER 2023
Produced routine reports and analyses.
Implemented automation and efficiencies for recurrent processes.
Created data tools and documented procedures.
Became familiar with power system and electricity market operation.
Healthcare Systems R&A — Software Engineering Research Assistant
APRIL 2022 – AUGUST 2022
Designed and developed a full-stack mobile application using react-native, express, and SQL.
SV Robotics Academy — Instructor
DECEMBER 2020 – DECEMBER 2021
Teaching coding and 3D modelling to children aged 6-17 through an online platform.
Lakeridge Health — Screener
APRIL - OCTOBER 2020
Asked screening questions and ensured safety guidelines were being followed.
Directed flow of staff, patients, and visitors entering and exiting the building.
Wokin Express — Cashier
APRIL 2017 - 2019
Received telephone and walk-in food orders, ensured items and associated accompaniments were packed correctly for pickup or delivery.
Processed cash, credit, and debit sales transactions for orders being picked up.
Lakeridge Ski Resort — Ticket and Equipment Rentals Cashier
DECEMBER 2016 - 2019
Scheduled lessons and prepared rental contracts.
Completed cash, credit, and debit customer transactions such as lift tickets and item sales.
Education
McMaster University — Software Engineering
SEPTEMBER 2019 - APRIL 2024
Graduated with distinction from McMaster’s 5-year undergraduate software engineering co-op program.
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