Leah Mertz

I’m a tenured content design professional that helps humans find the information they need in a format they expect—with a few surprises along the way.

For over 10 years, I’ve created simple and beautiful end-to-end experiences that make our online ecosystems better.

Best Buy Canada | Senior UX Writer

As an experience designer, I collaborate with a diverse team of designers, developers, and business stakeholders to create interactive, end-to-end user flows on BestBuy.ca. We help customers find the exact product they want, seamlessly checkout, and process payment.

LMNO Creative Agency | Content Writer + Strategist

I was on the design team that developed content for our agency's largest telecoms client, Sasktel. Together, we optimized service offerings and developed new information architecture on SaskTel.com that improved and expedited their onsite experience.

TEKsystems | Content Design Lead

I created and managed content systems within various enterprise organizations. My teams developed and launched net-new products such as bill payment software and customer account experiences. I completed several projects with notable North American companies such as Scotiabank, Questrade, and Hudson’s Bay.

Simon Fraser University - 2009-2012 

Bachelor of Arts