Lee Duguay-Roach L

Lee Duguay-Roach

Kenora, Kenora District

This professional is in active search of jobs

About me:

I am a friendly, outgoing, dedicated individual that enjoys a challenge and is seeking a new opportunity to apply my knowledge. 
In addition to my customer service, communication and problem-solving skills, my previous experience in management, HR and administration has given me many valuable skills such as time management, attention to detail and organizational skills. My ability to multitask and prioritize ensures that I meet deadlines in an efficient manner. I can both take and give instruction well and work as a part of a collaborative team or on my own. I am a self-starter that is always trying to expand my knowledge. I am also proficient in Microsoft Word, Excel and Outlook. 

 

Education:

OSSD 

Experience:

October 2018- March 2021

Dollarama LLP

Store Manager

  • Responsible for day to day operations of the business
  • Hiring, training and guiding of associates
  • All HR items like maintaining employee files, benefits, business/personal issues, etc. 
  • Scheduling, timekeeping, cash management
  • Breaking skids, working freight and making merchandising decisions
  • All other responsibilities/tasks as they arise or are assigned by the District Manager

 

 

 

 

June 2015- September 2018

Walmart Canada Corp

Personnel Manager 

  • Responsible for all human resources, benefits, payroll and timekeeping, recruitment and selection, orientation and training of new hires.
  • Assisting, guiding and directing management in the training, progressive discipline process and labor laws.

 

Accounting Office Associate

  • Manage all cash within the store.
  • Prepare, submit and receive weekly change orders and ensure accuracy.
  • Responsible for daily balancing of 18 POS terminals and the ATM machine. 
  • Investigating and correcting any errors found.
  • Preparing and delivering daily bank deposits.
  • Completing and filing daily paperwork.
  • Reconcile and invoice all charge accounts and follow-up for payment.

 

 

 

May 2011- June 2015

CIBC

Customer Service Representative

  • Provide quick, efficient, accurate service to clients for their day to day banking needs
  • Meet targets for quality referrals and balancing accuracy
  • Balance ABM and night deposits
  • Handle and be accountable for large sums of cash

 

 

 

November 2004- March 2011

Walmart Canada Corp.

Personnel Manager

  • Responsible for all human resources, benefits, payroll and timekeeping, recruitment and selection, orientation and training of new hires.
  • Assisting, guiding and directing management in the training, progressive discipline process and labor laws.

 

Lead Customer Service Manager 

  • Ensure smooth operation of cashiers, customer service desk, greeters and store standards through training, scheduling, line management and cash management.
  • Provide customer service, deal with customer questions and complaints
  • Ensure that policies and procedures are followed by staff

 

Department Manager

  • Responsible for day to day operations of multiple departments.
  • Customer service
  • Complete stock, paperwork, price changes, store transfers, merchandising.
  • Direct, train and supervise other associates in department

 

 

0 external recommendations