Leena Patel

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Pharmacy Assistant, Abbeydale Pharmacy

Calgary, AB |January 2023 - Current

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Answered telephones and provided information about order status, store hours, and pharmacy procedures.
• Merchandised over-the-counter goods and rotated stock.
• Received incoming supplies and stocked them in the correct locations.

Office Administrator, Musket Transport

Mississauga, ON |March 2022 - December 2022

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone systems, routing calls, delivered messages to staff, and greeting visitors.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Call Center Customer Service Representative, BUCHANAN TECHNOLOGY

Mississauga, ON |July 2021 - March 2022

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using the call center's CRM database.
• Resolved concerns with products or services to help with retention and drive sales.
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Education summary

• Resolve6, Mississauga - 2021            -Software Tester (Quality assurance)

• Gujarat University Ahmedabad –2013    Bachelor in Commerce (Accounting) 

• High fly management Ahmedabad-2010     Airport handling & hospitality management