Lina Cordoba
Services provided: Analysis / Data / Strategy / Plans
About Lina Cordoba:
I am bilingual (Spanish and English). International Student in Business Management with Open Work Permit. Economist with 17+ years of proven experience, and strong knowledge of administrative departments as a customer service, sales, marketing, business executive, cashier, database analyst, human resources recruiter, and insurance areas. I have worked in all these areas for many years, and it has allowed me to gain lots of knowledge and experience. Hard-working professional. Aiming to leverage my skills to successfully fill any role at your company.
Experience
Bróker – Underwriter – Customer Service Colombia
AON CORREDORES DE SEGUROS S.A 2016 - 2023
- Receive and handle inquiries as well as provide information to customers and address customers' complaints and concerns.
- Analyze new and renewal insurance applications, insurance risks, insurance premiums, scope of coverage, and other conditions.
- Quote and place insurance policies in the Health and Benefits area and negotiate technical conditions with insurance companies and obtain the product with the best quality.
- Negotiate the best conditions and quality in order to achieve success in the sale and fulfillment of the commercial goal.
- Responsible for the structuring of proposals and quotes for the sale of insurance.
- Review insurance applications and prepare underwriting reports.
- Answer inquiries from clients and other company personnel and provide underwriting advice.
- Increase the company’s income by commissioning.
- Responsible for conducting business prospecting with insurance companies.
- Analyze databases weekly on Microsoft Excel and report the results to my supervisor.
Brand Leader – Customer Service Colombia
ZAGA DE COLOMBIA S.A.S 2014 - 2016
- Receive and handle inquiries as well as provide information to customers and address customers' complaints and concerns.
- Create plans, direct and evaluate activities to promote the sale and attract new customers.
- Design and execution of marketing and commercial plan strategies.
- Excellent interpersonal and communication skills, maintaining a positive and effective relationship with customers, by solving all the issues involved with the company products.
- Train and manage staff and assign tasks and supervise and direct staff to ensure daily goals.
- Implement commercial policies that allow analyzing and identifying opportunities to attract new customers.
- Evaluate the products to be sold and ensure that the establishment has a good inventory.
- Effectively use the space of the commercial establishment to adequately display the merchandise in order to attract sales.
- Analyze market trends and analysis of brand positioning and sales promotion.
- Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
- Work in conjunction with other Sales, Marketing, Operations, and Research departments.
- Analyze databases weekly on Microsoft Excel and report the results to my supervisor.
Claims Analyst – Customer Service Colombia
ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A. 2011 - 2014
- Receive and handle inquiries as well as provide information to customers and address customers’ complaints or concerns on the compensation process and arrange for refunds.
- Manage and resolve customer complaints, being effective in time management and problem-solving skills.
- Process and lower the insurance claims payment from 30 days to 20.
- Reduce the number of complaints through excellent customer service and a quick solution to their complaints.
- Train the sales area (approximately 50 trainees).
- Analyze databases weekly on Microsoft Excel and report the results to my supervisor.
Administrative Assistant – Cashier – Customer Service Colombia
ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A. 2006 - 2011
- Responsible for answering calls, handling customer inquiries, attending and receiving visits by the company, organizing corporate events agenda, and scheduling and confirming meetings and appointments.
- Manage the inventory, correspondence, and packages, responsible for document filing.
- Manage database maintenance and report weekly the results to supervisors.
- Recruit staff and carry out interviews and technical tests the applicants would go through.
- Responsible for the portfolio and the treasury area.
- Manage to finance the policies payment, prepare payment orders, cheques and perform bank reconciliations, and process cheques and credit/debit card payments.
- Visit clients (Brokers) to reconcile the payment of remaining debts.
- Coordinate occupational health activities for company employees.
Policy Issuance Subscriber – Underwriter Colombia
ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A. 2005 - 2006
- Analyze new and renewal applications, insurance risks, insurance premiums, the scope of coverage, and other conditions.
- Responsible for the structuring of proposals and quotes for the sale of insurance.
- Review insurance applications and prepare underwriting reports.
- Answer inquiries from clients and other company personnel and provide underwriting advice.
- Analyze databases weekly on Microsoft Excel and report the results to my supervisor.
Sales Advisor – Customer Service Colombia
ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A. 2005
- Receive and handle inquiries as well as provide information to customers and address customers’ complaints and concerns.
- Receive customer requests by phone and email in order to follow up on the customers’ interest in the product.
- Responsible for marketing and commercialization of insurance.
- Responsible for visiting clients and schedule of commercial visits.
- Analyze databases weekly on Microsoft Excel and report the results to my supervisor.
Education
Diploma in Economics, Colombia, Autonoma De Occidente University. GPA: 4.4. 2006
Post Graduate in Business Management, Canada, Lambton College in Toronto. Currently in progress. 2023 to 2025
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