Lina Cordoba

Bróker – Underwriter – Customer Service                                                                                                                       Colombia

AON CORREDORES DE SEGUROS S.A                                                                                                                2016 - 2023

• Receive and handle inquiries as well as provide information to customers and address customers' complaints and concerns.
• Analyze new and renewal insurance applications, insurance risks, insurance premiums, scope of coverage, and other conditions.
• Quote and place insurance policies in the Health and Benefits area and negotiate technical conditions with insurance companies and obtain the product with the best quality.
• Negotiate the best conditions and quality in order to achieve success in the sale and fulfillment of the commercial goal. 
• Responsible for the structuring of proposals and quotes for the sale of insurance.
• Review insurance applications and prepare underwriting reports.
• Answer inquiries from clients and other company personnel and provide underwriting advice.
• Increase the company’s income by commissioning.
• Responsible for conducting business prospecting with insurance companies.
• Analyze databases weekly on Microsoft Excel and report the results to my supervisor.

Brand Leader – Customer Service                                                                                                                                    Colombia

ZAGA DE COLOMBIA S.A.S                                                                                                                                    2014 - 2016

• Receive and handle inquiries as well as provide information to customers and address customers' complaints and concerns.
• Create plans, direct and evaluate activities to promote the sale and attract new customers.
• Design and execution of marketing and commercial plan strategies. 
• Excellent interpersonal and communication skills, maintaining a positive and effective relationship with customers, by solving all the issues involved with the company products.
• Train and manage staff and assign tasks and supervise and direct staff to ensure daily goals.
• Implement commercial policies that allow analyzing and identifying opportunities to attract new customers.
• Evaluate the products to be sold and ensure that the establishment has a good inventory. 
• Effectively use the space of the commercial establishment to adequately display the merchandise in order to attract sales.
• Analyze market trends and analysis of brand positioning and sales promotion.
• Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed. 
• Work in conjunction with other Sales, Marketing, Operations, and Research departments.
• Analyze databases weekly on Microsoft Excel and report the results to my supervisor. 

Claims Analyst – Customer Service                                                                                                                                 Colombia                                           

ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A.                                                                                         2011 - 2014

• Receive and handle inquiries as well as provide information to customers and address customers’ complaints or concerns on the compensation process and arrange for refunds.
• Manage and resolve customer complaints, being effective in time management and problem-solving skills. 
• Process and lower the insurance claims payment from 30 days to 20. 
• Reduce the number of complaints through excellent customer service and a quick solution to their complaints.
• Train the sales area (approximately 50 trainees). 
• Analyze databases weekly on Microsoft Excel and report the results to my supervisor.

Administrative Assistant – Cashier – Customer Service                                                                               Colombia

ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A.                                                                                         2006 - 2011

• Responsible for answering calls, handling customer inquiries, attending and receiving visits by the company, organizing corporate events agenda, and scheduling and confirming meetings and appointments. 
• Manage the inventory, correspondence, and packages, responsible for document filing.
• Manage database maintenance and report weekly the results to supervisors. 
• Recruit staff and carry out interviews and technical tests the applicants would go through.
• Responsible for the portfolio and the treasury area.
• Manage to finance the policies payment, prepare payment orders, cheques and perform bank reconciliations, and process cheques and credit/debit card payments.
• Visit clients (Brokers) to reconcile the payment of remaining debts. 
• Coordinate occupational health activities for company employees.

Policy Issuance Subscriber – Underwriter                                                                                                                           Colombia                                                       

ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A.                                                                                         2005 - 2006

• Analyze new and renewal applications, insurance risks, insurance premiums, the scope of coverage, and other conditions.
• Responsible for the structuring of proposals and quotes for the sale of insurance.
• Review insurance applications and prepare underwriting reports.
• Answer inquiries from clients and other company personnel and provide underwriting advice.
• Analyze databases weekly on Microsoft Excel and report the results to my supervisor.

Sales Advisor – Customer Service                                                                                                                                        Colombia

ROYAL & SUNALLIANCE SEGUROS COLOMBIA S.A.                                                                                                                  2005

• Receive and handle inquiries as well as provide information to customers and address customers’ complaints and concerns. 
• Receive customer requests by phone and email in order to follow up on the customers’ interest in the product.
• Responsible for marketing and commercialization of insurance.
• Responsible for visiting clients and schedule of commercial visits.
• Analyze databases weekly on Microsoft Excel and report the results to my supervisor.

Diploma in Economics, Colombia, Autonoma De Occidente University. GPA: 4.4. 2006

Post Graduate in Business Management, Canada, Lambton College in Toronto. Currently in progress. 2023 to 2025