Lindsay Sin a youn
Sales
About Lindsay Sin a youn :
Knowledgeable and performance-driven Customer Success Manager with a wealth
of experience in managing multiple accounts, building customer relationships,
onboarding and training customers, as well as supporting sales opportunities. Possess
strong customer relationship management, outstanding work ethic, excellent
problem-solving, communication, conflict resolution and analytical skills. As well as
being a detail-oriented and driven person.
Experience
- Be the main point of contacts for customers in the scale segment
- Handle client emails and answer their questions and requests efficiently
- Help the Customer Success team in answering inbound calls and work with other
teams inside the company to resolve customer requests in a timely manner - Grow and nurture a portfolio of customers by understanding their goals and
needs and identifying opportunities for growth to open opportunities for crosssell
and upsell - Maximise the portfolio’s expansion while minimizing churn risks and contraction
and impacts on customer satisfaction - Gather customer product feedback to help shape and define the product
roadmap
Education
BACHELOR IN BUSINESS ADMINISTRATION
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