Linh Phung

Aug 2019 – Feb 2020

Production Worker, Great Connection

Working in different factories, I have gained interesting experiences about safety guidelines while being near large-sized equipment and manufacturing systems. I also got to observe with my own eyes how a production process works. My responsibilities were:

• Packaging finished products.
• Complying to work safety and food safety guidelines.
• Working with co-workers while on the production line
• Labelling packaged products

May 2021 – Jul 2021

Front Staff, South St. Burger

This is the first job I got in customer service. It gave me lots of important lessons and unique experience at the workplace. My responsibilities were:

• Taking orders from customers
• Making food as customers’ preferences
• Cleaning the working area
• Preparing toppings for the topping table

Aug 2021 – Dec 2021

Front Staff, Mooring Eats

I have gained many communication and customer service skills through this job. My jobs played an essential part in this business to increase customer satisfaction and to make a customer’s day better. My responsibilities were:

• Entering customers’ purchases into POS system
• Assembling food as customers’ preference
• Counting cash sale at the end of the day
• Preparing sauces, toppings, and salad for the line

Sept 2021 – Dec 2021

Tax Volunteer, Intuit TurboTax

This is the first contract co-op opportunity that was provided by my school. I have gained more knowledge about tax filing. It was also a chance to practice my written communication skills. My responsibilities were:

• Assisting customers on doing small business and personal tax on an online forum setting
• Attaching Q&A link in every answer to each customer’s question
• Communicating with the supervisor about how to respond to customers’ questions correctly and efficiently.
• Doing online research about tax filing on the Canadian government website

Apr 2022 – June 2022

Housekeeper, Sheraton Hotel

I am currently working part-time at Sheraton Hotel as a housekeeper on the weekend. Housekeeping plays an important role in meeting guests’ expectation and providing them with a pleasant experience. My responsibilities were:

• Performing cleaning duties for each guest room assigned: vacuuming, dusting, cleaning the bathroom.
• Making the bed in each guest room
• Complying to company’s policies and safety guidelines
• Putting supplies for each hotel room
• Folding towels nicely for good presentation

June 2022 – November 2022

Junior Accountant,  MediaEdge

I found this job through a job posting posted on school website by my placement professor. I was handling most of the company’s invoicing, billing and collection. This job provided me with lots of proficiency in Sage Accpac, an accounting software like QuickBooks that allows small to medium-sized companies to record sales, expenses and payroll, and print financial statements. My responsibilities were:

• Processing and managing day-to-day accounting functions and practices.
• Processing accounts payable and accounts receivable
• Processing daily transactions, expenses and managing invoices
• Updating and maintaining accounting database
• Collecting and entering data in databases and maintaining accurate records

May 2019 – December 2021

Advanced accounting diploma, humber college

Key Courses: Auditing, Income Tax, Introduction to Accounting, Advanced Financial Accounting, Management Control, Data Analysis, Business Strategy, Information System, Cost Accounting

January 2022 – current

Bachelor of Commerce, Humber College

Key Courses: Business Communication, Advanced Management & Financial Accounting, Operation Management, Strategic Management, Advanced Auditing, Internal Control, Case Study in Accounting