beBee background
Professionals
>
Technology / Internet
>
Ottawa
Lisa Thompson

Lisa Thompson

Technical Support Specialist

Technology / Internet

Ottawa, Ottawa

Social

About Lisa Thompson:

Hi there! I am a seasoned technical support professional with over two decades of experience troubleshooting, supporting and building lasting relationships with customers and clients. My education, certifications and career history allow me to immediately join an organization and provide value. I’d love to arrange a time to talk!

Experience

Personal Technology Expert
Support.com | From 2008 to 2022
Provided premium white glove services to partner customers in a self-monitoring
remote enviornment. Handled escalations from lower-tiered staff. Tasks included:
Malware removal
Software install and peripheral setup
Network configuration and troubleshooting Operating system support (Windows and OS X)
SMB Senior Technical Support Assistant
Dell Canada | From 2005 to 2008
Worked as the Dell on Call premium support point of contact. Handled escalations
from lower-tiered staff via chat. Typical tasks included:
Selling Dell on Call contracts to customers Network setup and internet access triage Windows troubleshooting
Setup and configuration of email clients

Education

BA, Technical Theater
SUNY Fredonia | Fredonia, NY Graduated 1996
Extension Cert, Technical Writing
Mount Royal University | Calgary, AB Graduated 2018

Professionals who compete with Lisa

Professionals in the same Technology / Internet sector as Lisa Thompson

Professionals from different sectors near Ottawa, Ottawa

See professionals near Ottawa, Ottawa

Other users who are called Lisa

Jobs near Ottawa, Ottawa

  • Telesat Corp.

    Embedded Software Engineering Coop

    Found in: Jooble CA O C2 - 5 hours ago

    Telesat Corp. Ottawa, ON, Canada

    Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering ex ...

  • University of Ottawa

    CUPE - Spring Summer 2024 - RA EN

    Found in: Talent CA C2 - 2 weeks ago

    University of Ottawa Ottawa, Canada Part time

    Description · of tasks (hours):Recherche / Research:0Préparation / Preparation:0Contact avec étudiants / Contact with Students:0Correction - Notation / Grading:0Surveillance / Proctoring:0Formation / Training:0Autre / Other:0 Number of positions: · 1 Expected Enrolment: · N/ ...

  • CGI

    Data Scientist

    Found in: Talent CA C2 - 6 hours ago

    CGI Ottawa, Canada Full time

    Position Description: · Security clearance: Reliability Clearance a MUST · Location: Ottawa, ON · CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding culture that gives you the freedom to i ...

See jobs in Ottawa, Ottawa