beBee background
Professionals
>
Ottawa
Lisa Thompson

Lisa Thompson

Technical Support Specialist

Technology / Internet

Ottawa, Ottawa

Social

About Lisa Thompson:

Hi there! I am a seasoned technical support professional with over two decades of experience troubleshooting, supporting and building lasting relationships with customers and clients. My education, certifications and career history allow me to immediately join an organization and provide value. I’d love to arrange a time to talk!

Experience

Personal Technology Expert
Support.com | From 2008 to 2022
Provided premium white glove services to partner customers in a self-monitoring
remote enviornment. Handled escalations from lower-tiered staff. Tasks included:
Malware removal
Software install and peripheral setup
Network configuration and troubleshooting Operating system support (Windows and OS X)
SMB Senior Technical Support Assistant
Dell Canada | From 2005 to 2008
Worked as the Dell on Call premium support point of contact. Handled escalations
from lower-tiered staff via chat. Typical tasks included:
Selling Dell on Call contracts to customers Network setup and internet access triage Windows troubleshooting
Setup and configuration of email clients

Education

BA, Technical Theater
SUNY Fredonia | Fredonia, NY Graduated 1996
Extension Cert, Technical Writing
Mount Royal University | Calgary, AB Graduated 2018

Professionals in the same Technology / Internet sector as Lisa Thompson

Professionals from different sectors near Ottawa, Ottawa

Other users who are called Lisa

Jobs near Ottawa, Ottawa

  • Work in company

    Support Specialist

    Gulf News Media Advertising

    We are seeking a dedicated Support Specialist to provide technical assistance · and support to our internal teams and clients. · The ideal candidate will possess strong knowledge of various operating systems, · networking, and IT support tools ensuring seamless resolution of tec ...

    Ottawa, ON

    1 month ago

  • Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, ...

    Ottawa, Ontario

    14 hours ago

  • We're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, · we empower careers, foster collaboration and build solutions that help keep the world moving safely. · Join us at Entrust. · ...

    Ottawa

    1 month ago

See jobs in Ottawa, Ottawa