LOGANATHAN VENKATESAN

SKILLS SUMMARY

• 15+ years of solid experience in customer service and sales with diverse populations
• Well-developed interpersonal and customer service skills
• Strong time management and organizational skills
• Ability to analyze and solve problems in an efficient manner
• Strong telephone, data entry and emailing etiquettes
• Extremely organized and detail oriented.
• Ability to prioritize, delegate tasks and able to make decisions quickly 
• Ability to work independently and co-operatively with others with minimal supervision
• Attention to detail and ability to multi-task and adopt to any new environment

WORK EXPERIENCE 

Team Leader,Santosh Super Market, Chennai, India                                                         2022 to 2023 

• Responsible for supervising cashiers, assigning work, training, schedule breaks
• Reviewing quality of work, stock replacement and order 
• Suggest methods to improve store operations, drive team to complete tasks
• Complete and submit paper works
• Ensure safety, compliance, policy & procedure 

Manager, Hindu temple, Richmond Hill, ON                                                                        2019 – 2021 

• Monitored sales, standards, customer service, and e- mails
• Attended to complaints and resolved the issues in an effective manner
• Maintained donations, office cash, staffing, attendance, leave and holiday track 
• Responsible for staff training, prepared monthly newsletter and events
• Prepared reconciliation, and banking reports for the board meetings
• Explored sales opportunities, wedding hall bookings, and wedding registrations
• Performed inventory and ordered items as needed
• Communicated and gave feedbacks and suggestions to the executive board
• Arranged staff meetings, and recorded minutes
• Engaged in theft & loss prevention

Customer Relationship Agent, Miratel Solutions Inc, Toronto, ON                                2018

• Answering phone calls and take appropriate action for each call 
• Maintained customer satisfaction ratings based on explicit criteria set forth by the company
• Took orders, sell and upsell tickets, handled queries, complaints, and action changes
• Demonstrated excellent negotiation and conflict resolution abilities
• Managed large masses of inbound and outbound calls in a timely fashion
• Assisted in Fund Raising for charity

Customer Service Manager, V.T Eye Hospital, India                                                      2006 – 2018

• Managed the front desk, patient relations and housekeeping
• Ensured the department functions were running smoothly and in compliance with hospital policy
• Responded to the needs of the patients by ensuring immediate action was taken
• Supported employee involvement in decision making and problem solving
• Referred complaints of a serious nature to Complaints Review Committee 

HR Section Supervisor, Marks & Spencer, London, UK                                     2004 - 2006 

• Involved in different activities such as: Recruitment, staffing budget, Performance management Training and development, Career Path, Probation assessments, return to work & Absence control
• Responsible for debt Management, salary reviews, and payroll administration
• Involved in investigations, appeals and grievance

Section Manager, Marks & Spencer, London, UK                                2003 - 2004 

• Managed sales by developing a business plan, and revenue and expense control
• Oversaw the activities and performance of the sales team and managed sales floor layout
• Organized ongoing training for staff
• Took track of sales and goals and reported to the management team

Masters of Business Administration

Charles sturt university, London, UK (Affiliated by CSU, Australia)

Post Graduate Diploma in Management & E -Commerce 

Charles sturt university -  London, UK (Affiliated by CSU, Australia)