Lois MacKenzie

Dedicated and passional clothing boutique owner/manager, seeking a challenging new opportunity to utilize my  strong business acumen and operational skills. With 20+ years of entrepreneurial experience and a proven track  record of driving sales, managing inventory, and providing exceptional customer service, I am committed to  achieving success and exceeding goals in a dynamic retail environment or any customer-focused role.

● Oversaw all aspects of boutique operations, including inventory management, POS system, and customer service, to maximize efficiency.

● Managed a small team of employees, providing guidance, training, and support to increase employee engagement and productivity levels.

● Established and preserved partnerships with local vendors and designers to curate a distinctive product selection, leading to a loyal customer base and higher store foot traffic.

● Delivered exceptional customer service through listening, interpreting, and a natural understanding of people.

● Built and maintained strong relationships, guaranteeing brand devotion and customer retention.

● Effectively solved problems with a combination of critical thinking and emotional aptitude.

● Led sales by engaging existing and potential clientele with effective and creative social media content.

● Successfully curated, purchased and processed daily and seasonal inventory.

● Expertly merchandised and displayed inventory to maximize saleability.

● Ensured seamless organization and maintenance of company reports and accounting documents.

● Exhibited exceptional competence in executing general administrative tasks and B2B correspondence.

● Played an integral role in the seamless execution of administrative operations, encompassing all areas of the business.

● Acted as personal assistant to the primary owner, with diligent organizational skills and impeccable attention to detail.

● Executed all daily tasks and activities with energy, drive, and a positive demeanour!

Graduated with a University bachelor’s degree in Science and a College Certification in Accounting prior to becoming a Boutique Owner.