louis ebhoma

Experienced customer service professional with more than five years of experience in providing exceptional customer service in fast paced environments. Skilled in handling customer inquiries, resolving complaints and building positive relationships with clients. Proficient in various customer service software and tools.

• Provided technical support to customers using company products and services
• Processed orders, returns, and exchanges accurately and efficiently
• Interacted with customers in-person, ensuring a high level of customer satisfaction
• Provided product recommendations and explained product features and benefits to customers
• Managed Customer complaints and resolved issues in a timely and professional manner
• Assisted and offered an exceptional experience to clients with day-to-day activities and ensured all clients' requests and enquiries were attended to in a timely manner
• Established strong relationship with clients and prospects, and actively improved client engagement Engaged clients through various channels to gain a deep understanding of their needs/requests and recommended product options to meet their specific requirements 
• Worked independently and collaboratively on a team to improve client interaction and response time Multitasked and Ensured up-to-date customer information records 

B.Sc. Accounting

University of Nigeria