Lucciana Mazzillo Cuestas

Healthcare professional competent to prevent, identify and solve problems that affect processes in health care services; able to adapt and learn new skills in situations that could arise within the workplace as well as organize, plan, and coordinate to achieve desired outcomes. I am seeking a position where I can use my knowledge critically, analytically, and creatively. 

Intake Coordinator - ParaMed Home Health Care - Oakville, ON

January 2023 to Present

• Take great care to assign appropriate staff to clients needing care based on a variety of factors, including times, suggested by clients, staff availability, and relevant skill sets, while giving consideration to the geographic proximity of clients’ residence
• Providing coordination of medical services to patients and staff.
• Develop schedules, confirm visits with medical staff and patients, and inform them

via phone and email.

• Maintaining confidentiality of the patient's/medical staff’s profiles and reports and adhering to ParaMed’s policies in all interactions with clients, families, or other parties.
• Producing reports on schedules as requested by the supervisor/manager
• Receiving and entering into a computer system referrals from private or government sources
• Determine if referrals can be accepted based on available staffing resources and input from Supervisors
• Building a care schedule that supports continuity of care
• Responding professionally and courteously to calls and electronic communications from funders, staff, clients, and families
• Documenting, appropriately reporting, and escalating complaints and incidents related to staff and clients

Student Ambassador and Program Coordinator Assistant - Community Initiative- 

Student Engagement Division – Conestoga College, Doon Campus - Kitchener, ON

April 2022 to December 2022

• Educate students about campus life by communicating the different activities and resources that Conestoga College offers
• Interact and engage students, answer their questions effectively, and reassure and guide them as they embark on their educational journeys.
• Plan and implement fun and learning activities for students during the exams and stress relief week to increase engagement and adherence to college activities
• Support the Student Life and student engagement department in off-campus tours and college events
• Support Refugee Program Coordinator

Dentist and Leader of Oral Health Promotion and Prevention Programs 

Mi Red IPS – Salud Plena (Public Health System) - Barranquilla, Atlántico

March 2018 to March 2021

• Performed general dentistry activities by providing excellent customer care
• Provide efficient and effective patient and dental care services
• Responsible for improving and maintaining high-quality standards in the provision of dental services
• Responsible for guiding and assessing dental assistants and hygienists in the process of implementing promotion and prevention programs within the community
• Plan and coordinate dental care promotion and prevention programs for low incomes and all-ages populations according to healthcare public system legislation

General Dentist- Dr. Erich Heller MacBride Specialized Dentistry Center – Children International Foundation - Barranquilla, Atlántico

October 2015 to February 2018

• Complete accurate dentist evaluations according to the organization’s policies
• Diagnose and treat general dentist issues by working with the specialist’s team and consider their guidance to make patient-centered care decisions
• Plan and implement strategies to improve the oral health of patients
• Perform general dentistry activities for children of all ages
• Teach and promote the importance of maintaining good oral health by giving educational presentations to children in schools and foster homes.

Health Care Administration and Service Management  - Conestoga College Doon Campus - Kitchener, ON

September 2021 to December 2022

Quality Management and Health Audit Post-Graduate

 Degree in Healthcare Administration - North University - Colombia

June 2019 to June 2020

Bachelor's Degree in Dentistry- San Martin University - Colombia

January 2009 to August 2014