Luke Dickey

With an education in multiplatform storytelling, creative writing and visual arts, I offer a wide variety of skills and perspectives to enthusiastically execute tasks that call for creative solutions. 

I also have experience in customer service, information processing and gallery interpretation. 

                                                                                   Highlights of Qualifications

• Customer service experience
• Experience in warehouse etiquette and familiarity with safety procedures; physically healthy and capable of heavy lifting
• Experience handling cash/debit/credit transactions
• Proven ability to apply feedback to re-imagine and complete assigned tasks
• Respect for deadlines and company policy 
• Excellent oral and written communication skills to deliverinformation in a concise and informative manner
• Conflict resolution experience 
• Smart Serve Certified 
• Hootsuite Platform Certifie

                                                                                       Work Experience

Liquor Control Board of Ontario                St. Marys, Ontario     May 2020- December 2021

Customer Service Representative 

• Enforced store and company policies, as well as Covid-19 health protocols 
• Handled cash and debit transactions 
• Experience in warehouse etiquette 
• Received, processed and organized incoming shipments 

St. Marys Public Library      St. Marys Ontario                  November 2019-Present 

Library Clerk 

• Understanding of library catalogue and ability to efficiently assist patrons with various needs 
• Communicate and enforce library policies 
• Organize library materials 
• Community engagement including but not limited to conflict resolution 

96.9 Radio Humber 2021 Internship, Toronto, Ontario       July 2021-August 2021 

• Wrote and produced content for the radio station as well as its website, utilizing concise prose and thorough research to create enjoyable listening and reading experiences

Senior Accounting Clerk- Summer Student                                May 2019- September 2019

Scotiabank Central Mortgage Unit (CMU), Stratford, Ontario   

• Handled important and confidential documents 
• Scanned and organized important files for digital preservation

Royal Tyrrell Museum, Drumheller, Alberta                           May 2018 – April 2019

Gallery Experience Officer

• Engaged with museum patrons, sharing information on museum exhibits, customs and specimens
• Communicated a wide range of interdisciplinary knowledge to visitors of various backgrounds
• Trained in basic safety procedures 
• Cared for various live animals 

Curry’s Art Supplies, Toronto, Ontario,                                         August 2017- April 2018 

Customer Sales Representative 

• Engaged with customers, informing them of products and breadth of catalogue
• Applied knowledge and enthusiasm for art and design to ensure customers 
• Organizing and moving incoming shipments

Freelance Illustration                                                                                   May 2019- Present

• Illustrator, Media Relations and Earth Sciences, Western University 
• Additional illustration and graphic design clients include Embreate, Moore Creative and Follow my Lead Dog Training 

Freelance Video Production                                                                October 2021-Present

• Videographer, fundraising project, House of Blessing, Stratford, Ont.

                                                                                                 Education 

• Ontario Graduate Certificate, Humber College- Film and Multiplatform Storytelling, September 2020- August 2021 
• Bachelor of Fine Arts, OCAD University- Major: Drawing and Painting, Minor: Creative Writing, September 2012- May 2016