M Jnaid

Resourceful technology and business leader who acts
as an enabler to remove hindrances and dramatically
reduce overhead. Collaborative and empowering
leader who secures buy-in to steer IT to meet changing
business needs. Converts technical solutions to a
business benefits to strengthen service delivery and
achieve goals.

Partnered with stakeholders to identify, develop, implement, and support cost-effective Capital Resource
Management solution for all lines of business within the organization.
 Established an information security strategy with risk management, governance and continuous
improvement across the enterprise attaining the PCI DSS and SOC 2 certification.
 Re-energized the technology team after 2 years of layoffs due to cost cutting measures. De-layered the team to a flat organizational structure with a focus on both qualitative and quantitative performance metrics.
Changed annual reviews to quarterly. Initiated a monthly team vision session.
 Saved hundred of thousands while implementing a technology solution to accommodate the immediate need to move 780 employees to work remotely within 22 days due to lockdown.
 Instrumental leader in synergizing and blending 2 distinct cultures as we acquired a competitor.
 Radically reshaped expenditures, renegotiating contracts with existing vendors saving $1.8 million resulting in a 2.1% increase in the EBITDA.
 Prepared and implemented a unique capital investment initiative saving $1.6 million in capital and 1.5 million in operating cost annually.
 Restructured IT operations to place greater emphasis on clients by creating an effective chain of
communication throughout the organizational hierarchy, optimizing customer and client satisfaction

Project Management Institute, Newton Square, Pennsylvania
Project Management Professional (PMP) Certification
University of Toronto, Toronto, Ontario
IT PROJECT MANAGEMENT CERTIFICATION
Ryerson University, Toronto, Ontario
TELECOMMUNICATIONS MANAGEMENT CERTIFICATION
Ryerson University, Toronto, Ontario
BACHELOR OF SCIENCE – Computer Science