Madhuri Tuplondhe
Technology / Internet
About Madhuri Tuplondhe:
Dedicated and customer-focused Technical Support Representative with over 2 years of experience providing remote troubleshooting, repair, and installation support for computers, mobile devices, and software applications. Skilled in resolving technical issues efficiently through phone, chat, and remote desktop tools. Proven ability to create exceptional customer experiences by delivering clear communication, technical expertise, and practical solutions. Adept at balancing multiple priorities in fast-paced, 24/7 support environments.
Experience
Dedicated and customer-focused Technical Support Representative with over 2 years of experience providing remote troubleshooting, repair, and installation support for computers, mobile devices, and software applications. Skilled in resolving technical issues efficiently through phone, chat, and remote desktop tools. Proven ability to create exceptional customer experiences by delivering clear communication, technical expertise, and practical solutions. Adept at balancing multiple priorities in fast-paced, 24/7 support environments.
Education
- Technical Troubleshooting & Diagnostics
- Customer Experience & Retention
- Call Center & Remote Support
- Windows, iOS, Android Systems
- CRM & Ticketing Systems (Salesforce, Zendesk, Freshdesk)
- Multitasking & Time Management
- Conflict Resolution & Empathy
- Network Connectivity & Device Setup
- English Communication (Written & Verbal)
- High-Volume Inbound Call Handling
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