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Madhvi Choudhary

Madhvi Choudhary

Customer Service Representative
Regina, Saskatchewan

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About Madhvi Choudhary:

Team Oriented experienced professional with over 7 years of experience in customer service. Enjoys being a part of a dynamic team. Highly analytical results driven and resourceful excelling in identifying different alternatives and providing recommendations based on client’s needs.

Experience

Work Experience

Customer Care Representative

Figure Tax, Regina                                                                                                   Oct. 2022-Jan. 2023

 

  • Manage client’s day-to-day operation needs.
  • Identify client needs in order to recommend the appropriate service.
  • Create new client profiles in Square application by ensuring all the compliance requirements are validated.
  • Assisting clients with their special needs.
  • Follows up on client requests to ensure complete handling of the client’s inquiry.
  • Handle client complaints by providing solutions to ensure the customer is satisfied.
  • Reconcile company accounts for credit cards, employee expenses, and commissions.
  • Review and updated clients’ contracts and policies.
  • Maintain and manage inventories for all products; submit orders on an as-needed basis.

 

Customer Service Representative (Call Center)                                          Sep. 2020 – Sep. 2022

Skip The Dishes, Winnipeg

 

  • Identifying clients’ needs, clarifying information, investigating every issue, resolving and providing solutions.
  • Responding to telephone inquiries from clients and educating them on various aspects of the company’s procedures and policies.
  • Document client inquiries and feedback, including service delivery suggestions in the company’s database.
  • Provide live support to couriers, customers, and restaurants and nurture long-standing relationships.
  • Cultivate and maintain the relationship with partners in order to build a strong rapport.
  • Forward customer inquiries to the appropriate department.
  • Facilitate communication between all parties involved in each delivery.
  • Analyze reports or improvements to bring effectiveness to the department.

 

 

Head Cashier                                                                                                                      Dec 2020- Sep.2022

The Home Depot, Winnipeg

  • Perform opening and closing of the cash registers. 
  • Tallying up sales totals at the end of the day.
  • Submitting reports on incoming and outgoing cash, debit, and credit transactions.
  • Assisting customers in locating items and provide a positive shopping experience by addressing and resolving their issues and complaints.
  • Providing change for cashiers and ensuring each till is supplied with enough money for the shift.
  • Making sure that the store is well-staffed during busy periods to avoid long wait times for customers.
  • Being present on the shop floor to assist with customer questions and complaints.
  • Training new cashiers and supervising 40 cashiers and 20 lot associates.
  • Liaising with management to ensure operations run smoothly.

 

Customer Service Representative                                                                      Jun 2020- Dec 2020

The Home Depot, Winnipeg

  • Assists customers with shopping and offers solutions about products.
  • Proactively engaging with the clients and assessing their needs to achieve satisfaction and give them a memorable experience.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handling and taking ownership of resolving customer complaints and providing appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts, and file documents.

Education

Human Resources in 2020

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