Madhvi Choudhary

Team Oriented experienced professional with over 7 years of experience in customer service. Enjoys being a part of a dynamic team. Highly analytical results driven and resourceful excelling in identifying different alternatives and providing recommendations based on client’s needs.

Work Experience

Customer Care Representative

Figure Tax, Regina                                                                                                   Oct. 2022-Jan. 2023

• Manage client’s day-to-day operation needs.
• Identify client needs in order to recommend the appropriate service.
• Create new client profiles in Square application by ensuring all the compliance requirements are validated.
• Assisting clients with their special needs.
• Follows up on client requests to ensure complete handling of the client’s inquiry.
• Handle client complaints by providing solutions to ensure the customer is satisfied.
• Reconcile company accounts for credit cards, employee expenses, and commissions.
• Review and updated clients’ contracts and policies.
• Maintain and manage inventories for all products; submit orders on an as-needed basis.

Customer Service Representative (Call Center)                                          Sep. 2020 – Sep. 2022

Skip The Dishes, Winnipeg

• Identifying clients’ needs, clarifying information, investigating every issue, resolving and providing solutions.
• Responding to telephone inquiries from clients and educating them on various aspects of the company’s procedures and policies.
• Document client inquiries and feedback, including service delivery suggestions in the company’s database.
• Provide live support to couriers, customers, and restaurants and nurture long-standing relationships.
• Cultivate and maintain the relationship with partners in order to build a strong rapport.
• Forward customer inquiries to the appropriate department.
• Facilitate communication between all parties involved in each delivery.
• Analyze reports or improvements to bring effectiveness to the department.

Head Cashier                                                                                                                      Dec 2020- Sep.2022

The Home Depot, Winnipeg

• Perform opening and closing of the cash registers. 
• Tallying up sales totals at the end of the day.
• Submitting reports on incoming and outgoing cash, debit, and credit transactions.
• Assisting customers in locating items and provide a positive shopping experience by addressing and resolving their issues and complaints.
• Providing change for cashiers and ensuring each till is supplied with enough money for the shift.
• Making sure that the store is well-staffed during busy periods to avoid long wait times for customers.
• Being present on the shop floor to assist with customer questions and complaints.
• Training new cashiers and supervising 40 cashiers and 20 lot associates.
• Liaising with management to ensure operations run smoothly.

Customer Service Representative                                                                      Jun 2020- Dec 2020

The Home Depot, Winnipeg

• Assists customers with shopping and offers solutions about products.
• Proactively engaging with the clients and assessing their needs to achieve satisfaction and give them a memorable experience.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handling and taking ownership of resolving customer complaints and providing appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts, and file documents.

Human Resources in 2020