Madina Nassali

I am compassionate and dedicated shelter and Support worker with hands-on experience on providing crisis intervention, case management and trauma - informed support to vulnerable populations. Skilled in de-escalation, harm reduction and connecting clients to housing, health and social services. I have strong knowledge of Toronto Shelter Standards and relevant social service legislation. I am committed to delivering culturally responsive, anti- oppressive and client centered care that promotes dignity, safety and stability.

Relief Shelter Work - Better Living Center, Homes First                             Dec 2025 -  Feb 2026

Relief Shelter Worker - Maxwell Megan Center                                             Nov 2024 - July 2025

Volunteer Peer Educator - ACFROC, Toronto                                                Dec 2023 - Nov 2025

Toronto Hostel Training Centre (2024), Mental Health Training (part I and II), Toronto Shelter Standards, Communicable Diseases, WHIMIS & AODA

First Aid & CPR - Canadian Red Cross

Accessibility for Ontarians with Disabilities (AODA)

De-escalating Potentially Violent situations

Trauma Informed Care

Harm Reduction

Naloxone Administration & opioid Overdose Response

Bachelors degree in Commerce Makerere University Uganda