mae alvarado

I am a highly motivated and passionate individual with sixteen years of professional experience and over ten years in people management. I have expertise in handling customer service. In-depth knowledge of computers and calendaring programs, including Microsoft Office, and exceptional time management and problem-solving skills. 

CORE COMPETENCIES AND ACHIEVEMENTS

• Attention to Detail: Accuracy is paramount in data management, and I take pride in my meticulous approach. My attention to detail ensures that all data processes are executed with precision, minimizing errors and maximizing reliability.
• Sales Expertise: Proven ability to identify sales opportunities, build strong client relationships, and consistently meet or exceed sales targets.
• Customer Service: Outstanding customer service abilities with a proven track record of politely and promptly handling queries, concerns, and problems from clients.
• Product knowledge: thorough knowledge of goods or services, enabling efficient client suggestions and communication.
• Communications: Strong communication abilities in writing and speaking, with the ability to clearly and understandably express complicated information.

PROFESSIONAL EXPERIENCE

Bank of Montreal., Toronto, Ontario (2022 – September,2024)

Customer Service Representative – Part-time

• To be able to utilize and provide a high conversion rate on each allocated database of the bank’s campaigns and promotions.
• Providing excellent customer service by greeting and assisting customers with their banking needs, including account inquiries, transactions, and problem resolution.
• Opening and closing accounts, helping customers with account maintenance and ensuring that all transactions are accurately recorded.
• Handling both cash and non-cash transactions, including currency conversion, fund transfers, withdrawals, and deposits, all while preserving cash drawer accuracy.
• Having in-depth knowledge of the bank's offerings to inform clients and suggest appropriate financial solutions.
• Maintaining the security and integrity of customer accounts and financial transactions by making sure that all banking regulations, policies, and procedures are followed.

McDonalds Toronto, Ontario (2022 – September- 2024)

Service Crew – Part-time 

• Greeting customers upon their arrival and thanking them as they leave.
• Following food safety regulations and standards.
• Preparing food in accordance with the chain’s specifications.
• Cleaning and maintaining the designated area during the shift.
• Handling customer complaints and concerns in a polite and friendly manner.

HSBC-Middle East Limited., Dubai, UAE (2019 – 2021)

Sales Officer

• Direct customers to online resources 
• To call predetermined customers and proactively sell a product of the bank.
• Handles remedy complaints and provides amicable solutions to resolve the complaint.
• Create and maintain reports about customer interactions
• Attend weekly staff meetings 
• Develop a rapport with customers 
• Make recommendations to management to improve customer experience 
• Answer customer inquiries via phone, email, and in person 

Abu Dhabi Commercial Bank (ADCB)., Dubai, UAE (2011 – 2019)

Telebanking Relationship Manager

• Handles telemarketing acquisition duties.
• To call predetermined customers and proactively sell a product of the bank.
• Handles remedy complaints and provide amicable solutions to resolve the complaint.
• To be able to utilize and provide a high conversion rate on each allocated database of the bank’s campaigns and promotions.
• Maintains a daily sales report (DSR) for convenient sourcing and follow–up, and collates the same to the manager on a periodic basis.
• Daily checking of sourced applications to manage better approval rates of the team.
• Mentor staff and play an active role in helping junior staff meet their performance benchmark and growth goals
• To be able to take up/handle additional responsibilities of the team

EDUCATION

Diploma in Business-International Business, Seneca College, Ontario, Canada (Graduated: December 13, 2023)

Bachelor of Science in Computer Science, Cebu Doctors’ University, Philippines, 2003