MAMINE Mohamed Lemine

Dynamic, motivated, and able to work under pressure in environments with increased complexity. 
More than 18 years of experience in IT, including more than 6 years in network security and systems administration as well as a good ten years in information systems management, project management and risk management. 
I worked for the last two years in a service center as IT service coordinator and major incident manager. I have thus developed a good attitude in terms of customer satisfaction, priority management and time management.

Senior advisor, IT recovery and continuity risk 
governance Desjardins. 
Québec. Canada. from October 2022 (Present) 
 Design and implement IT and continuity risk management 
frameworks, specifically related to IT recovery and ransomware 
 Conduct IT risk analysis in various contexts (projects, contract 
signatures, operational processes) 
 Assess the effectiveness of measures and controls related to IT 
recovery and continuity risks 
 Identify and propose appropriate mitigation measures based on 
risk criticality 
 Provide verbal or written analysis, recommendations, accounts or 
other deliverables to stakeholders 
 Represent your unit before decision-making bodies and give 
executive presentations.
IT service Coordinator 
Quebec City. 
Québec. Canada. from April 2018 to September 2022 
 Manage and coordinate all major incidents affecting highly critical 
services and/or assets as well as security incidents related to data 
and systems security. 
 Optimally ensure all IT Service Center operating activities. 
 Collaborate with the process manager to plan, organize, analyze, 
coordinate, communicate and report on all operational activities 
related to the management of the following various ITIL 
processes: incidents (including security incidents), management 
of office requests, management of problems, management of 
complaints, management of quality and follow-ups, management 
of satisfaction. 
 Innovate and continually seek to improve process efficiency and 
improve customer satisfaction. 
 Perform quality assurance and governance activities for the 
operation of activities carried out by the IT Service Center. 
 Collaborate through these proactive activities to achieve the 
service level objectives set by the various service coordinators. 

O&M Manager 
Mauritanian of Telecommunications.
Nouakchott. Mauritania. March 2016 to January 2018 
Manage and coordinate teams that ensuring the whole telecom 
network (Fixed, Data and Mobile) operations such as: 
 Monitor, analyze and correlate cyber events 
 Management of security incidents and digital 
investigations 
 Develop and maintain business continuity and recovery 
plans. 
 Test and monitor network vulnerabilities and validate 
remediation plans, 
 Maintain all network equipment in operational 
conditions. 
 Manage night operations: migrations, replacement of 
equipment, as part of obsolescence management and 
optimization of charges and costs. 
 Implement maintenance operations using a 
methodology based on project management and 
integrating engineering studies and deployment while 
minimizing the impact on the customer. 
Networking and 
telecommunications 
 More than 14 years of 
experience in an ISP 
 Project management 
assistance 
 Development of 
specifications 
 Setup and Installation
Programming and 
scripting
 Powershall, Python 
 PHP, JAVA .. 
 R, C, C++ et .NET 
Deployment & QoS Manager 
Mauritanian of Telecommunications.
Nouakchott. Mauritania. December 2011 to March 2016
Manage and coordinate teams that ensuring the deployment and 
new integrations in the global networks and platforms of the 
global network operator, such as: 
 Analyze and implement security rules for different 
projects 
 Develop an investment plan and annual budget. 
 Choose priority projects according to a predefined PSD 
and on the basis of the company's strategy. 
 Ensure technological watch and follow-up of equipment 
roadmaps. 
 Manage QoS tools: to monitor the establishment and 
development of all company networks (mobile, fixed and 
Internet). 
 Analyze and study the implementation of daily reports 
on the performance indicators of all networks.
Project manager 
Mauritanian of Telecommunications.
Nouakchott. Mauritania. April 2009 to December 2011
 Define the project scope including cost and duration estimation 
 Develop the project plan and schedule 
 Develop policies and procedures to support the achievement of 
the project objectives 
 Define the organizational structure of the project team

Identify roles and positions and services to be provided by 
external companies 
 Coordinating activities across different organizational functions 
 Motivating team members and assigning work 
 Defining project baselines and tracking project progress 
 Project status reporting and determining and taking corrective 
actions
Internet POP Manager 
Mauritanian of Telecommunications.
Nouakchott. Mauritania. March 2006 to April 2009
 Monitor and evaluate security alerts 
 Cybersecurity analysis and investigation 
 Network analysis and security concept 
 Ensure business continuity and incident management 
 Manage network security and Penetration testing 
 Verify security and compliance 
 Develop and implement technical and administrative procedures 
relating to the operation of the center. 
 Ensure technological watch and develop and integrate new 
Internet services throughout the national territory. 
 Plan the infrastructure and capacity needs of IP networks. 
 Carry out operations and maintenance activities for all Internet 
and IP platforms. 
 Ensure global quality of service, IP/Internet infrastructure security 
and third level support. 
Security and Networks Administrator 
Mauritanian of Telecommunications.
Nouakchott. Mauritania. February 2003 to March 2006
 Configuration and installation of Cisco firewalls to manage and 
control user access and increase network security. 
 Administer the system platform in Linux (Web/Apache, 
messaging/Sendmail, DNS/BIND). 
 Administer the IP network throughout the national territory. 
 Carry out operations and maintenance activities for all Internet 
and IP platforms. 
 Design of all LAN and WAN POPs. 
 Design and implementation of wired and wireless infrastructure 
 Design and implementation of MPLS and VPN connection to 
provide LL to enterprises 
 Installation and configuration of Active Directory domain 
controllers 
 Management of rights and access to all resources by Active 
Directory 
 Installation and configuration of Microsoft Exchange mail servers 
 Installation and configuration IIS server, FTP and website 
 Installation of Solar Winds on servers and monitoring networks

MBA 
Laval university, 2019
Computer Design Engineer 
École Supérieure Polytechnique de Dakar ; 2002