Manasa M

Dear Ms. Roberts:

I am submitting my resume for the position of Salesforce administrator. With a Master’s degree in computer Applications, several voluntary certifications, and more than two years of experience with Sales and Service Cloud applications, I am confident that I would make a beneficial addition to the Charter Sales team.

Over the course of my career, I have managed complex Salesforce enterprise editions, supporting over 100+ users at a time. I managed Salesforce clients and users and also gathered the necessary account requirements to successfully strategize and plan projects, then implement those plans to meet organizational needs. During my two years working with Salesforce, I learned that strong communication and teamwork are just as crucial as fundamental technical knowledge.

The following are some highlights of my qualifications and experience:

Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects

Created and updated users, reports, and dashboards to track pipeline stages for management visibility while integrating Appex applications with Salesforce accounts, such as Conga Merge and Outlook

Conducted user and administration training sessions to help clients utilize Salesforce and respective programs

Developed reports, dashboards, and processes to continuously monitor data quality and integrity

Managed the database for the team’s regions and performed basic administration, de-duping, and cleanup procedures

Managed ongoing support requests and the administrative needs of users

Monitored teams’adoption rates and responded as needed, providing them with training sessions, communication, and documentation

Earned a master’s degree in computers Applications from JNTU, india

I appreciate the opportunity to bring my passion and problem-solving abilities to Charter Sales, as well as the chance to make a difference in how you do business.

Thank you for your time and consideration, and I look forward to discussing this position with you further.

Manasa M                                                                                   Email ID: manasamuddisetti7@gmail.com

Salesforce Administator                                                                Mobile : +91-7288919311

Professional Summary:

• Around 2 years of overall experience in IT industry in the field of Salesforce Administration with strong understandings.
• Have good knowledge on salesforce platform and Admin related concepts including profiles, permission sets, custom settings, custom metadata, process builder, Workflow, Sandbox configurations, User management, Scheduling jobs, Object settings, Configurations on communities, delegated administration.
• Implemented Custom Apps, Custom fields, Custom Objects, Profiles, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Hands on experience with Deployment process tools including Jenkins, ANT migration, and Changeset migration, Data Migration using Data Loader and Data Import Wizard.
• Experience in working as DevOps Engineer/Build & Release Engineerfor release automation to achieve Continuous Integration and Continuous Delivery (CI and CD). 
• Very good experience on Branching and Mergingactivities. Performed administrative activities like repository creations, version access control in GIT. 
• Extensive knowledge in creating new Jenkins build jobs, plug-in installation, setting up distributed builds using master and slave concepts, migrations, Backup’s. Etc
• Performed continuous Build and Deployments to multiple environments like SIT, UAT, Pre-Prod.
• Managed Daily Builds and Releases and worked with development team to troubleshoot and resolve the issues.
• Installed and configured SonarQube for code analysis 
• Extensive experience in designing various Record Types, Lookup Relationships, Master - Detail Relationships and Custom Reports as per the requirements.
• Having good knowledge on the functional areas of Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Activities, Dashboards and Reports.
• Ability to learn and adapt to new technologies quickly.
• Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
• Hands-on experience in Jenkins, ANT and Sonar Qube tools.

Experience Details: 

• Working as a Associate consultant with Infosys Limited, Hyderabad from Dec-2021 to till date.
• Worked as software Engineer with IBM PVT LTD, Bangalore from Feb-2020 to Nov-2021.

Education Qualification:

• Master of Computer Applications (MCA) from Sree Vaidyanikethan Engineering College (JNTUA)

Certifications

• Salesforce Certified Administrator (ID - 22401564)

Technical Skills Summary:

CRM                           : Salesforce

Force.com Technology           : Data loader, Workbench

Web Technologies      : HTML, CSS

Operating System       : Windows, Unix/Linux.

Languages                  : SQL, UNIX

Databases                     : Oracle 11g/10g, SQL, PL/SQL

Ticketing Tools            : Service Now

Integrating Tools        : Data Loader, Import Wizard, Data Export

Project Details: 

Project Name  : Telstra Corporation

Role                 : Salesforce Administrator.

Duration         : Dec-2021 - Till now

Technology    : Salesforce, Azure, Git, Vlocity

Client Description: 

 Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. It is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share. Telstra is the largest wireless carrier in Australia, with 18.8 million subscribers as of 2020.

The Salesforce Customer Success Platform is helping Telstra to transform and serve its customers in the best way possible. It provides Telstra’s enterprise business with a 360-degree view of customers, empowering collaboration like never before. In the past, customer insights were held in disparate systems, and it could take weeks to get a complete view of a customer.

Roles & Responsibilities:

• To deploy components from one salesforce environment to other.
• Performed configuration, job scheduling, data loading activities, creating changeset for deployments in salesforce environments.
• Experience with system integrations with Vlocity Integration Procedure and Vlocity Omni studio.
• To deploy components from one environment to salesforce.
• Performed Customization using Apex.
• Configured Salesforce including profiles, permission sets, custom settings, custom metadata, process builder, Workflow, Flows, Sandbox configurations, User management, Scheduling jobs, Object settings, sharing rules, Configurations on communities, delegated administration. validation rules, email templates and User management.
• Performed Data/Metadata deployment using Jenkins and ANT, continuous Build and Deployments to multiple environments like SIT, UAT, Pre-Prod.
• Worked on batch execution of data for asynchronous processing of bulk data and Scheduled Apex in the system.
• Deployed sales data from SAP into salesforce through salesforce inspector (data import).
• Responsible for defining the branching strategy, creating baselines and releasing the code.
• Create branches in GIT & provide access permissions to developers on need basis.
• Performed code deployments using Jenkins CI tool.

Project Name  : ASEA Brown Boveri

Role                 : Salesforce Administrator and Salesforce DevOps Engineer.

Duration         : May-2020 - Till now

Technology    : Salesforce, Azure, Git, ANT, Jenkins, SonarQube, ServiceNow

Client Description:

ABB Ltd is formerly ASEA Brown Boveri, is a Swedish–Swiss multinational corporation headquartered in Zürich, Switzerland, operating mainly in robotics, power grid, heavy electrical equipment, and automation technology areas. 

ABB, the leading power and automation technology group, has signed a global agreement with Salesforce.com for sales and cloud-based services, offering more flexibility and real-time exchange of information in order to drive sales performance. By cooperating with Salesforce, ABB will further improve customer and market intimacy, accelerate profitable growth and further step-up service and response times for customers. With Salesforce Customer 360, ABB is digitally transforming its business by breaking down internal silos and unifying its partner ecosystem, customers, distributors, and employees on a single platform to better connect with its customers in dynamic, more powerful ways.

Roles & Responsibilities:

• To deploy components from one salesforce environment to other.
• Performed configuration, job scheduling, data loading activities, creating changeset for deployments in salesforce environments.
• Deployed sales data from SAP into salesforce through salesforce inspector (data import).
• Performed deployment steps as part of PDS and X-Author.
• Responsible for defining the branching strategy, creating baselines and releasing the code.
• Create branches in GIT & provide access permissions to developers on need basis.
• Performed code deployments using Jenkins CI tool.
• Monitor builds and provide proactive support to resolve any build issues. 
• Jobs scheduled and managed by manual/automated.
• Hands-on configuring SonarQube for code analysis to check code quality.
• Work with Development Teams to establish a build schedule, execute the builds and troubleshoot build failures.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Created user roles and profiles, security controls and shared settings.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs.
• Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Used Data loader to Insert, Update, and Import data from Microsoft Excel into Salesforce.com.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.

Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects

Created and updated users, reports, and dashboards to track pipeline stages for management visibility while integrating Appex applications with Salesforce accounts, such as Conga Merge and Outlook

Conducted user and administration training sessions to help clients utilize Salesforce and respective programs

Developed reports, dashboards, and processes to continuously monitor data quality and integrity

Managed the database for the team’s regions and performed basic administration, de-duping, and cleanup procedures

Managed ongoing support requests and the administrative needs of users

Monitored teams’adoption rates and responded as needed, providing them with training sessions, communication, and documentation

Earned a master’s degree in computers Applications from JNTU, india