Manish Chauhan

As an IT Operations Associate at Accenture Services Pvt Ltd, I gained extensive experience in meeting client expectations, measuring team and individual performance, and contributing to business goals. I possess proficient knowledge of Excel and Google applications, and I am highly skilled in managing complex service requests in accordance with ITIL guidelines.

During my time at BT Global Business Services Pvt Ltd as a Service Request Coordinator, I was accountable for end-to-end timely management of customer complex service requests. I managed pre-defined and complex service requests and kept customers informed throughout the process while ensuring adherence to customer SLAs. I assigned tasks to relevant teams and maintained design and pricing guidelines.

My academic background includes a Bachelor of Computer Applications from Jamia Hamdard, where I achieved a 67.32% in Computer Applications. I am currently pursuing Project Management in Information Technology at Canadore College.

My strengths include my ability to meet customer needs in line with business requirements, my good knowledge of MS Office applications, my cooperative attitude in group settings to achieve goals, my high level of accuracy, and my excellent problem-solving skills. I have experience and knowledge of ITIL, and I am able to work with the needs and risks of all stakeholders, negotiating the required outcome.

I possess a range of skills, including self-presentation and communication skills, a positive attitude, attention to detail, being people-oriented, problem analysis and problem-solving, analytical thinking, organizational skills, adaptability, and the ability to work under pressure. I am an initiator and am always looking for ways to improve processes and exceed expectations.

Over 6 years of IT Operations and Service Delivery experience, specializing in Project Management and IT operations for small, medium, and complex projects. Skilled in Agile and Waterfall SDLC methodologies.

Currently enrolled in Project Management in Information Technology program at Canadore College, Ontario and expected to be completed August 3rd 2023. Completed Bachelor of Computer Applications from Jamia Hamdard, INDIA (2013-2016).