Mannat Nagina

A dynamic and hands on management with over 3 years of experience, leading sales in retail environment. Motivated professional with strength in supervising employees and promoting exceptional customer service. Adopt in employee relations, inventory management and visual Merchandising. Prepared, organized as well as hard working. Committed to create an environment that is conducting sales and customer satisfaction.
Work Experience
Business Operations Manager
Moores Clothing for Men - Markham, ON April 2022 to Present
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence.
• Partner with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations when assigned as the manager on duty or to open/close the store.
• Support the team efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
• Model company values and leads by example as an active coach.
• Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities based on expectations set by the Store Management.
• Collaborate with the Store Manager to assist in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
• Assist the Store Manager in executing game plans and following up on execution to maximize sales and drive consistent performance results.
• Partner with Store Manager and management team to present opportunities with fact-based information and recommendations.
• Understand how to leverage store reports to understand decisions made to drive the store business. • Participate in driving business outreach opportunities and communicate leads to Store Manager.
• Identify performance opportunities and partners with Store Manager and management team to contribute to development of a plan to address and manage issues effectively.
• Partner with Store Manager and the team to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise.
• Assist Store Manager with training store staff on all internal operational functions as assigned.
• Stay informed on corporate communication, directives, initiatives, policies and procedures.
• Support the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.

• Support a culture of learning and development, ensuring training tools are leveraged.
• Served as a role model to all store team members and provide enthusiastic motivational leadership. • Assist the Store Manager and other management team to create a steady pipeline of external talent through recruitment.
• Partner with Store Manager to conduct regular store meetings ensuring all store team members are up to date with company directives.
• A part of Management team to train the store team on the customer service expectations and create an exceptional customer experience.
• Lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS). • Understand how to leverage customer feedback to understand decisions made by Management to allow for appropriate action to prevent or resolve customer concerns.
• Collaborate with management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Retail Store Manager
Buck or Two Plus - Brantford, ON February 2021 to May 2022
Key deliverables:
• Observes and coaches team members' behaviours to maintain high standards of customer service and product knowledge.
• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
• Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
Front store supervisor /Lead cosmetic merchandiser
Shoppers Drug Mart / Pharmacy - Cambridge, ON July 2020 to October 2021
Key deliverables:
• Ensured product displays are set up and taken down as directed by the AFSM/FSM
• Monitored inventory level and informs AFSM/FSM
• Put up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
• Performed clerical and banking duties
• Complied with all store policies and procedures
• Complied with loss prevention policies and procedures and ensures they are executed in the store
• Performed other duties as required including Cashier duties when necessary
• Ran the end of day for the POS system
• Responsible for opening and closing the store as per key holder duties
• Ensured all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

Retail Merchandiser
Counter Intelligence Merchandising Inc - Concord, ON 2019 to 2020
Key deliverables:
• Ensured that correct amount of product is available in store.
• Supervised and trainer of junior staff.
• Responsible for planogram execution and product stocking.
• Assisted supervisor in visual merchandising.
• Merchandised in groceries stores such as WAL-MART, SHOPPERS DRUG MART, ZEHRS, REXALL.

Bachelor's Degree in visual merchandising arts in Retail Merchandising
Conestoga College - Kitchener, ON
2018 to 2020

Bachelors in Commercial Art in Commercial Art 
Guru Nanak Dev University
2014 to 2017

Advanced Diploma in Graphic Design in Graphic Design in Graphic Design
OXL School of Multimedia
2016

Secondary School in Commerce
2012 to 2014