Manwinder Kaur

• Perform In-bound/Outbound collections call to clients regarding past due payments
• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement
• Offer Hardship solutions to customers by completing risk assessments
• Perform other related service responsibilities as required
• Document all activity details in an appropriate system
• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups 
• Follows documented policies and procedures to execute transactions, activities, and processes within assigned authorities.

IT empire – Operations Officer

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreements (SLAs). 
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained. 
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interact with partners by responding to requests in an effective and timely manner. 
• Identify opportunities to improve service delivery.
• Handling Wire Payments Environments.
• Proficient in MS Excel, Teams, and Word.

St. Clair college WINDSOR, ON