Marcylita Javier

I have always been looking for an opportunity where my personality and good character shine together with my ability to build trusting relationships, therefore giving clients the assurance that they are properly being taken care of and are encouraged that they will continue to receive excellent and genuine service going forward, therefore resulting in long-term clientele.

Customer Relationship Management – Over 10 years of success in interpersonal communication across in-person, call center, and remote settings. Skilled in delivering tailored product and service solutions, building client relationships and loyalty, resolving complaints, and enhancing client confidence. Experienced in account management across multiple service areas.

Language Skills – English (native fluent), French (intermediate reading/writing, basic speaking, American Sign Language (intermediate conversational)

Computer and Application Skills - Use of Microsoft Office applications Word, Excel, PowerPoint and Outlook, etc.; Online applications: Facebook, WhatsApp, Instagram and Telegram; Shopify, OptimaRoute, Zendesk, Slack; Conference applications: Zoom and Google Meet. Willing to learn and progress various CRM applications provided by employment company. Experience in retail POS machines.

Sales Building – Over 10 years of revenue generation through strategic networking and partnerships with allied companies, expanding client base across the GTA and broader Ontario regions. Consistently met or exceeded key performance indicators, achieving up to 90% productivity and 70% of sales targets.

Marketing & Promotion – Entrepreneurial mindset with a focus on sales, negotiation, and enhancing client awareness and engagement. Employ innovative sales techniques and strategic approaches to promote products and services, including upselling and cross-promotion.

Account Management – Managing and educating prospective and existing clients in investment or corporate products with portfolios and policies ranging from $50,000 to over $1M. Analyzing, offering support on account solutions, quality assurance, and growth opportunities while meeting or exceeding, productivity levels and objectives

• Principles of Healthy Child Development (PHCD), City of Toronto 
• Smart Serve Certification
• MFDA Licensed
• LLQP Licensed
• Advertising Design Diploma, International Academy of Design (Graduate, Diploma received)