About Marilou Rivera :
I am a friendly , professional person who is passionate about customer service. I believe you can never have enough passion for your job, and I want to be the best at what I do.I am constantly learning from my co- workers, as well as from my customers.whether correcting them when they make a mistake or helping them to solve a problem, I need to show that I understand the need of others and care about their satisfaction with the product or service I provide.
I also enjoy working with people passionate about the same things as me: the customer experience, excellent customer service, teamwork and helping people improve themselves through skills training .
Experience
McDonald’s Restaurant/ Front Cashier
October 2002- present
➔ Follows food handling policies and procedures when preparing food
➔ Provides superior customer service while maintaining speed and accuracy
➔ Assists with the intake of food orders during rush hour
➔ Responsible for follow up and maintaining the teams efficiency on required tasks
➔ Responsible for maintaining the cleanliness of the restaurant
Bagel Shop/ General Labour
July 2001- August 2002
➔ Prepare and serve food to the customers in a polite manner
➔ In charge of store inventory
➔ In charge of in store cleanliness and safety
Hilton Toronto Airport Hotel & Suites/ Housekeeping
August 2019- October 2020
➔ Responsible for managing the cleanliness of the rooms in a short and clean manner
➔ Responsible for completing the required tasks independently
Education
School of Nursing & Midwifery
1983- 1985, Antipolo Rizal, Philippines
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