Mark Boland

Experienced “Human Services” professional with strong leadership and relationship-building skills.  Hands-on, hard-working and passionate about my field of work, and offer a personable place to work and live for residents who I support.

• Ability to de-escalate clients in another vulnerable emotional state.
• Ability to maintain required accurate client records.
• Ability to work independently and as a member of a team.
• Able to manage client crises.
• Able to participate in multidisciplinary team approach.
• Aware of legal and ethical standards.
• Excellent organizational skills.
• Comfortable with diverse populations.

Administrative Support 

December 2014 – Present 

Alberta Health Services – Calgary, AB

Assisted in the overall operation and function of medical clinics within AHS. Managed Physician calendars and portfolios.  Assisted in scheduling 

Supportive Roommate

February 2009 – Present

Resourceful Futures Community Support Ltd. – Calgary, AB

My supported roommate has a dually diagnosed development disability, and suffers from post-traumatic stress disorder and suicide ideation.  He requires daily prompts to complete his personal care routine, and from time to time, some assistance.  He requires assistance with budgeting, meal preparation, community involvement, medication administration, transportation, relationship building and emotional support.

Disabilities Practitioner

November 2012 – April 2014 

New Age Services Inc. – Calgary, AB

Directly support individuals, with complex needs, such as Anxiety disorders, Autism Spectrum disorder, Bi-polar, and high behavioral concerns.  Worked with therapists and other community resources to engage individuals and their families in pro-social activities. Verified the accuracy and validity of data entered in databases.  Implemented policies and procedures as per supporting agency.  Supervised personal care routines, medication administration, crisis resolution and conflict.  Offered a positive and proactive living and working environment.  Reviewed clients’ progress in relation to measurable goals (ISP).

Disabilities Practitioner

March 2010 – November 2012

Supported Lifestyles Ltd – Calgary, AB

Assisted individuals, with developmental disabilities, obtain volunteer placements in the community.  Assisted individuals access community events, recreational activities and medical appointments.  Assisted with budgeting, personal care, meal planning and preparation, and communication skills while in the community.  Prepared and implemented behaviour support plans/tracking.  Perform daily documentation.

ABES (Alberta Business and Educational Services), 2014

Calgary, AB, Canada

Hospital Unit Clerk Diploma

NSCC (Nova Scotia Community College), 2000  

Shelburne, NS, Canada

Human Services Diploma

LRHS (Liverpool Regional High School), 1998

Liverpool, NS, Canada

High School Diploma – French Immersion

• Crisis Prevention Intervention (CPI)
• Lifesaving Standard First Aid & CPR C
• Medication Administration Training
• Positive Approaches & Restrictive Procedures Certificate
• Great Supervision Levels 1,2,3 (Naslund Consulting Group)
• End of Life Support and Lessons in Grief “Train-the-Trainer”
• Using Progressive Discipline Certificate
• Universal Precautions Certificate
• Abuse Prevention and Response Protocol Certificate
• Fire Safety, Fire Prevention, Fire Extinguisher, Evacuation Planning
• Individualized Service Plan (ISP) Training
• Personal Care Certified