Marvelous Oluwafemi

I am excited to introduce myself as a highly skilled and versatile with a diverse background in customer service, product testing, and sales, I bring a unique set of experiences and expertise to the table. As a customer representative, I have honed my communication and problem-solving skills, ensuring exceptional service and resolving customer inquiries efficiently. Additionally, my experience as a product tester has given me a keen eye for detail, enabling me to identify and report any issues or improvements needed to enhance product quality. Moreover, my time as a sales representative has equipped me with exceptional interpersonal and persuasive skills, enabling me to exceed sales targets and build strong customer relationships consistently. I am confident that my combined experience and passion for delivering outstanding results will make me an ideal fit. I am eager to contribute my diverse skill set to help. 
Thank you.

Retail Assistant (Sales Representatives) at INS Market, Toronto, ON- April 2022- Present

·         Identified sales opportunities and made product suggestions

·         Answered questions regarding product details.

·         Addressed customer complaints and provided solutions to their problems

·         Processed cash, debit, credit, coupon and voucher transactions accurately

Crew Member at McDonald’s, Toronto, ON - Jan 2022 - April 2022

·         Experienced working in a fast-paced environment

Virtual Assistant (Social media manager and customer service rep) with Scaling with systems, Dagupan, Philippines -Jun 2020 - Dec 2021

·         Participated in a 4-week training

·         Performed various administrative tasks such as data entry and filing

·         Oversaw responding to emails, scheduling appointments and scheduling content for the company’s social media channels

·         Answered inquiries, performed triage and transferred concerns to appropriate channels
.        Resolve customer inquiries and concerns Basic troubleshooting of customer accounts  

.        Assist customers in placing orders, missing orders and promotions issues Answer incoming calls regarding order status  

Physical Therapy Intern in Region 1 medical center, Dagupan, Philippines - Jan 2019 - Mar 2020

·         Monitoring and Scheduling of Patients Appointment

·         Assist therapist when treating patients.

·         Accurately Documenting Patients' Information.

Human Resources Management (Post Graduate Certificate) - Anticipated April 2023

George Brown college – Toronto, Ontario

Relevant Coursework: Compensation, Project Management, Recruitment and Selection, Human resource Management, Organization effectiveness and Human Resource Planning.

Bachelor of Science (B.S.) Physical Therapy – Graduated in April 2020

Lyceum Northwestern University, Dagupan, Philippines.