Mufinda Tshisola

Bilingual highly motivated and detail-
oriented professional with experience
in customer service, sales, and
marketing. Proven ability to generate
revenue by promoting sales of
products. Skilled in evaluating
customer needs, answering customer
queries, providing solutions, and
developing relationships with
customers. Strong ability to work
safely and efficiently, minimizing
waste, Ability to work with a team and
individually.

▪ Maintained knowledge of company products, policies, and procedures to
provide helpful suggestions and recommendations to customers.
▪ Maintained higher customer satisfaction by resolving inquiries and
complaints promptly and efficiently.
▪ Achieved a 20% increase in sales and acquired new clients.
▪ Asked questions and conducted surveys with customers by providing
information on various products to better their needs.
▪ Assisted in the planning and executing of events and collaborated with
the administration to address common issues resulting in a 25%
decrease in customer complaints.
▪ Participated in community outreach activities to promote the company.

High school diploma at high school matoleo