Matthew Phillips

Award-winning Executive Hospitality Leader and Strategic Business Builder with 15+ years of success driving growth, profitability, and service excellence across multi-site organizations. Recognized for delivering record-breaking revenue, reducing turnover, and achieving #1 national and North American rankings in multiple industries.  A proven strategist who builds high-performing teams, strengthens culture, and scales operations in competitive, customer-driven markets.

Over 15 years of progressive leadership spanning hospitality, wellness, resorts, golf, and multi-industry portfolios. As Executive Director at Scandinave Spa Blue Mountain, delivered double-digit revenue growth, record-high visitor and satisfaction scores, and earned the #1 Nordic Spa in North America (2024). As Regional Director for Aurora Group, co-led $85M+ in acquisitions, scaling a diverse $100M+ portfolio while mentoring high-performing leadership teams. Earlier success as a multi-property and award-winning General Manager with IHG, where achievements included Canadian Hotel of the Year (2015) and the Torchbearer Award (2016). Proven record of optimizing operations, strengthening workplace culture, and driving sustained profitability across unionized, non-unionized, and regulated environments.

I hold a Hospitality Management Diploma from Humber College, graduating with honours and ranking second overall in my class. I have earned General Manager Certifications from both InterContinental Hotels Group and Marriott Hotels & Resorts, and maintain a strong foundation in workplace safety and compliance with certifications in WHMIS, AODA Accessibility, and Joint Health & Safety Committee training in Ontario.