Matthew Villagracia

My name is Matthew V.

SkiptheDishes (2020 - Present): Courier
● Retrieved orders from restaurants while building relationships and promoting repeat business. ● Delivered orders with a focus on exceptional customer service, leading to positive reviews and repeat orders.
● Abide by street rules and regulations.
● Maintained a positive reputation for the company through exceptional customer service and professionalism.
Stella’s Commissary (Mar. 2022 - Sept. 2022): Delivery Driver
● Ensured delivery vehicles met customer service standards through regular inspections.
● Reviewed restaurant orders to provide personalized recommendations and increase sales. ● Trained new employees on sales techniques and exceptional customer service.
● Proactively reached out to restaurants to build relationships and drive repeat business.
● Delivered orders with a focus on exceeding customer expectations, leading to positive feedback and repeat orders.
Bell MTS (Aug. 2021 - Jan. 2022): Operator
● Tracked Canadian customers' security systems and identified potential sales opportunities. ● Established strong relationships with customers through effective communication and personalized service.
● Created new reports for each customer's security log, highlighting potential upsell opportunities.
● Reviewed customer accounts and proactively identified potential concerns, redirecting to the proper department to ensure customer satisfaction.
● Participated in training programs and meetings to continually improve sales techniques and customer service skills.
● Contributed to company growth by identifying and closing new sales opportunities, leading to

Maples Collegiate 2013-17