Mb Nour

Hello , my name is Nour , and i am thrilled to have the opportunity to share a bit about myself with you today . With a robust background in customer service and technical support , I bring to the table a wealth of experience in navigation complex inquiries and ensuring exceptional client statisfaction . Over the years , I ve honed my communication skills to effectively address customer concers , troubleshoot technical issues , and provide comprehensive solutions . My passion for delivering top-notch service has driven me to stay abreast of the latest technologies and methodologies in the field , allowing me to adapt swiftly to dynamic customer needs .

I bring a versatile skill set and extensive experience in both customer service and technical support to the table. My career journey demonstrates not only my adeptness in communication, initiative, and adaptability but also my proficiency with a wide range of technical tools including MS Office, Linux, Active Directory, and ServiceNow. From roles such as IT Support Technician to Trainer and Legal Assistant, I am  consistently excelled in managing user accounts, providing remote support, and resolving complex technical issues. Furthermore, my  involvement in conducting training sessions and my  interest in personal development through activities like boxing, singing, reading, and nature exploration underscore your well-rounded approach to both professional and personal growth.
 

My educational background highlights is  commitment to acquiring relevant skills in the field of computer science and law:

DEP in Computer Support: Completed at Institut Teccart from January 2019 to May 2020, your diploma covered a wide array of technical competencies including programming, web development, system administration, and network management.

Certificate in Law: Pursuing at the University of Montreal since August 2023, your specialization in law adds a valuable dimension to your skill set, potentially enhancing your ability to navigate legal aspects of technical support and customer service roles.

These educational achievements not only provide a strong foundation for my technical expertise but also demonstrate my dedication to continuous learning and professional development.