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Md Ehtesham Arif

Md Ehtesham Arif

Technical/Customer Support Executive

Customer Service / Support

Trudeau, Montréal

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About Md Ehtesham Arif:

• In charge of handling phone calls, support emails, faxes, and web requests with professionalism, as well as initiating trouble tickets for addressing all customer inquiries. • Assisted customers with troubleshooting software applications and connectivity problems such as authentication, connection speed, email configuration and loss of synchronization. • Engaged with customers who have raised concerns to identify favorable resolutions, and ensure prompt follow-ups to confirm that complaints have been addressed and resolved to their satisfaction. • Exhibited expertise in value-based solution selling, consistently achieving triumph through cross-functional teamwor

Experience

• In charge of handling phone calls, support emails, faxes, and web requests with professionalism, as well as initiating trouble tickets for addressing all customer inquiries. 
• Assisted customers with troubleshooting software applications and connectivity problems such as authentication, connection speed, email configuration and loss of synchronization. 
• Engaged with customers who have raised concerns to identify favorable resolutions, and ensure prompt follow-ups to confirm that complaints have been addressed and resolved to their satisfaction. 
• Exhibited expertise in value-based solution selling, consistently achieving triumph through cross-functional teamwork.

Education

Concordia University - Master of Applied Computer Science

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