Meezah Alam

Strategic store associate with established experience in retail environments. Recognized for excellence in customer service and upbeat communication style. Successful in utilizing up-selling techniques to drive profitability. I am an individual with effective time management skills and communication skills which I have showcased throughout my education and work experience.

Winners | 320 Taunton Rd 
Store Associate | 19 September 2021 - Present
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Staying up to date on store promotions, payment policies, and security practices. Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
Old Navy | 320 Taunton Rd 
Brand Associate | 11 September 2022 - November 8, 2022
Built strong relationships with customers through the loyalty program and by promoting sales.
Performed markdowns on merchandise
Gave discounts on items that were entitled.
Explained the store policy to customers to better assist them with the return and exchange policy.
Made sure the store looked presentable while customers were shopping. Stayed alert and recognized security risks and knew how to handle those situations.
Helped customers try on or fit merchandise and assisted them by choosing a better size.
 

Diploma in Office Administration Executive
2019 - 2021 | Durham College
Cumulative G.P.A 4.9 out of 5.0 (equivalent to A) in the fourth semester
Achieved four honour rolls and a president honour roll through hard work and dedication to my program.
Studied introduction to project management and coordination, event and travel planning, meeting management, and desktop publishing.
Capstone Project – Preparation of Employee Training Manual
                                                                                                              
Mental Health First Aid                                                                      November 2020
Standard First Aid & CPR                                                                   November 2020
MOS Word Certificate                                                                      February    2020 

MOS PowerPoint Certificate                                                              December 2019